Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

A Guest Services Representative is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Mullett Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met.  GSRs will work in positions as needed including; ushers, ticket takers, and door guards.

This role will pay an hourly rate of $17.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until October 10, 2025.

The Facilities Division of OVG has openings on the campus of Arizona State University for the new 5,000 seat multi-purpose arena and community ice rink. The Mullet Center, a new arena opened in the Fall of 2022 and is the home of ASU Sun Devil Men’s Ice Hockey, ASU Wrestling, ASU Women's Basketball and Women’s Volleyball programs, the G-League Valley Suns, as well as variety of events, including concerts, family shows, comedy and other live events. The new community ice rink will serve as a public venue to the community and will host hockey and skating programming, youth competitions, educational opportunities and more.

• Provide exceptional customer service and assistance to all guests
• Greet and scan tickets as guests enter the building
• Greet and usher guests to their seats
• Provide directional assistance to guests throughout facility
• Control and monitor all access to all restricted areas for events
• Provide a safe and secure environment for Mullett Arena
• Report actual/suspected violations of Mullett Arena policies, procedures, rules or regulations to your supervisor.
• Complete an incident report on a timely basis, as required
• Ensure emergency exits are clear at all times, and assist guests with any needs exit safely
• Act as a member of the emergency evacuation team by directing guests to emergency exits
• Move around to various positions/locations as event needs
• Hand out materials to guests as needed for events
• Follow all event procedures and safety standards
• Provide excellent customer service assistance to all clients
• All other duties assigned by Event Manager, Event Coordinator or Supervisor

• High school diploma or equivalent preferred
• Must be 18 years or older
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Customer service experience and exceptional customer service, communication skills.
• Comfortable working with the public with an outgoing and friendly personality
• Ability to communicate clearly and concisely in the English language
• Ability to work both independently and as part of team, remaining flexible in your role
• Ability to work flexible schedule including long hours, nights, weekends and holidays.
• Ability to work minimum of 2 events per month at the Mullett Arena.

Intellectual/Social, Physical Demands and Work Enviorment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

While performing duties of this job, the employee is frequently required to multi-task under time limits and in high pressure situations. Position requires frequent attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position requires constant use of interpersonal skills with internal and external clients including: greeting, directing clients verbally and with visual cues towards various building locations. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients and determine optimal solution to their concern. Employee must frequently work both independently and as part of a team.   

Physical demands:

• While performing the duties of this job, the employee will frequently move about various areas of the buildings in the course of directing or escorting customers to their seats. 
• Employee must frequently communicate in-person and via in-house radios with supervisors to exchange information.
• Employee may stand in one location for extended periods of time.
• Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds. 

Work environment:

The duties of this position are performed primarily indoors. Constant exposure to a moderate loud environment and frequently to constantly communicating with guests in a loud environment. Frequent to constant exposure to crowded workspaces and crowded events with thousands of guests in attendance. The employee is occasionally exposed to weather conditions by entrances prevalent at the time of events, jackets are provided.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.