Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Under the supervision of the IT Manager, the IT Support Technician supports general maintenance and support of the technology infrastructure. Engaging in troubleshooting for end users while providing exceptional customer service. They provide additional support during events to ensure that technology runs properly, while responding to any requests from management. Meanwhile, this position will require event day equipment setup and breakdown for events, meeting request orders, and any service requests while providing standby service. Lastly, applicants would proactively survey the venue’s technology and enterprise systems to ensure stability and functionality, paying close attention to detail, keeping detailed records and notes.  

This role will pay an hourly wage of $22.00-$27.00  

For PT roles: Benefits: 401(k) savings plan and 401(k) matching 

This position will remain open until September 12, 2025.

Snapdragon Stadium is a 35,000-seat multipurpose venue that serves as the home for San Diego State University Athletics, San Diego Wave FC (NWSL soccer), San Diego Football Club (MLS soccer), major concerts and festivals, professional sports, motorsports, international soccer, high school sports, entertainment events and private special events.  

• Event support of critical systems for production units, team operations, and broadcast technologies. 
• Network inventory and general support via audits/surveys.  
• Execution of IT projects at the direction of the Director of Operations and the IT Manager. 
• Ability to undertake & complete multiple tasks with little direction or supervision. 
• Organize and prioritize work to meet deadlines. 
• Conduct a variety of organizational skills including punctuality, organization, and time management. 
• Must be detail oriented and possess excellent follow-through skills. 
• Maintain a clean work environment throughout the stadium and related IT workspaces. 
• Follow technical instructions (i.e. common IT-related acronyms). 
• Developing skills relating to best practices in the IT sectors, not limited to cyber security, networking, cabling, enterprise software, and applications. 
• Network Support (preferably in Cisco)(1 – 2 years’ experience). 
• Basic Help Desk knowledge and ability to support users and equipment. 
• Record and log all work performed, complete work orders, and compile all required documentation. 
• Inventory and inform the IT manager of supplies needed to maintain operation efficiency. 
• Demonstrate exceptional skills in customer service and effective communications with guests and employees. 
• Maintain an effective working relationship with clients, coworkers, exhibitors, patrons, and others encountered during the course of employment. 
• Remain flexible and adjust to situations as they occur. 
• Read and interpret communications from various business departments to report to the Director of Operations and the IT Manager. 
• Frequent bending, carrying, moving, climbing, working from various heights, lifting 15-50 pounds, sitting, exposure to moderate to loud noises, extensive walking through the building. 
• Other duties, as assigned. 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: 

• Two years of experience in Desktop Support/Client Services. 
• Bachelor’s degree, preferably in IT or other relevant disciplines, is preferred. 
• Experience with Microsoft 365 administration and Office suite a must. 
• Proficiency with MacOS and Windows operating systems. 
• Excellent knowledge of computer hardware (PC and Mac) and peripherals. 
• Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices. 
• Basic understanding of networking protocols and troubleshooting with 1 – years’ experience. Preferably in Cisco with a CCNA. 
• Working knowledge of telephony/VoIP systems. 
• Follow explicit oral and written instructions; communicate effectively with others in both oral and written form. 
• Demonstrate the ability to work effectively with people from a variety of culturally diverse backgrounds. 
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds. 
• Ability to work nights, weekends and holidays as needed. 
• Effectively work under pressure and meet tight deadlines in a fast-paced environment. 
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. 
• Ability to speak, read, and write in English. 
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.