Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Business Operations Manager ensures the Iceplex's day to day activities run smoothly and efficiently overseeing customers service and collaboraging across functions to achieve strategic goals. They will focus on improving processes, managing resources and driving business growth through various initiatives.

The Business Operations Manager will oversee the day-to-day administrative operations of the Berger Foundation Iceplex. Assist General Manager in administrative duties as needed, provide building support, as necessary as manager on duty.

The Location of the Position: Berger Foundation Iceplex/Acrisure Arena

This posiiton will pay a salary of $70,000 to $73,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 12, 2025.

The Berger Foundation Iceplex serves as a welcoming year-round refuge for locals and visitors to skate, train and have FUN.

The 36,000sf Iceplex, located adjacent to Acrisure Arena, features a 250-spectator seat NHL ice rink, four locker rooms, two party room areas, and a mezzanine for skaters and viewers to enjoy concessions while connecting with friends. A myriad of special events is open to the public, including hockey and skating programs, tournaments, exhibition ice shows plus themed and charitable activities to include DJ Skate nights, Frozen 5k and more. 

The Iceplex is the official training center of the Coachella Valley Firebirds. In addition to daily public ice skating sessions, the Iceplex is home to the CV SK8 Academy, Adult and Junior Hockey Leagues, Birthday Parties, and more. Opportunities for private ice rental for tournaments, broomball, corporate, nonprofit and other special events are also available.

• Managing day-to-day administrative operations and performing various supervisory office support related tasks.
• Employee oversight, customer admissions, finance management and reporting, event coordination, and skate rental.
• Implement online registration/ POS operation system for ice rink programs and events.
• Oversight of daily reconciliation of digital transactions.
• Supervise and schedule part time employees.
• Responsible for implementing and leading training sessions and meetings for staff.
• Coordinate logistics and maintain booking of programs/ events documents & calendars.
• Create weekly task work for scheduled staff.
• Manage Iceplex concessions (ordering, inventory, quality control).
• Prepare and approve bi-weekly payroll for all WC staff.
• Coordinate and attend special events, corporate events, and birthday parties
• Responsible for generating reports under the direction of the General Manager
• Assist Vice President in administrative duties as needed
  • Provide building support, as necessary as manager on duty.

Required Skills/ Experience:

• BA Degree desired, previous work history may substitute for degree
• Experience with and general functions of an Ice Arena
• Knowledge of supervisory principles, with emphasis in working with and training a “casual staff
• Must be able to work flexible and sometimes demanding schedules: including nights, weekends, and holidays
• Possess a working knowledge of Microsoft Excel, PowerPoint, Audio/Video and information technology.
• Experience with creating, promoting, and managing recreational programs
• Creating and maintaining program calendars and activity schedules/ flyers in house and electronically

Working Conditions:

• Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.