Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

We are looking for an experienced ticketing professional to join our Box Office team. The Director of Ticketing will report directly to the Vice President of Ticketing. This position will directly manage full-time and part time team members including a Coordinator and Box Office Supervisors, and provide Acrisure Arena clients with comprehensive event management and ticketing services. Primary responsibilities include providing venue-specific information to promoters, event submissions, event financials, ongoing event administration, box office operations, day of show production, and settlement. Product specialization will include Host, Archtics, TM1, Entry, and Account Manager. 

This role will pay a salary of $90,000 to $94,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
 
This position will remain open until September 12th, 2025.

Acrisure Arena

America’s hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and acoustically designed for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.

• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Independently manage, lead, and develop full-time Box Office team members by providing staff with strong leadership oversight.
• Independently advise and manage reporting for the venue and its promoter clients.
• Ensure the venue is maximizing its use of Ticketmaster products and services.
• Provide initial venue-specific information to promoters such as venue specs and requirements, scalings, and financials.
• Submit events to Ticketmaster for programming; manage all inventory requirements, special offers, and programs on behalf of venue and promoter.
• Responsible for day of show box office support for venue, promoter, and customers with night of show settlement and reporting as required.
• Build events in the Archtics database and assist Premium Sales & Services Team with season renewals and member presales, including setting up Account Manager for sales to our premium ticket members.
• Setup scanners, gates, rules, exceptions, load events, and archive with the Ticketmaster Entry system.
• Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
• Collaborate with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT.
• Perform all other duties as assigned by Vice President of Ticketing.

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily and independently. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Five to Seven Plus (5 - 7) Years of Entertainment Ticketing Experience.experience with large-scale events in a concert setting at an arena (15,000+), stadium, or similar. experience with the Ticketmaster suite of products including Host, Archtics (as a super user), TM1, TM Entry, and Mobile Technology; or similar software.
• Three to Five Plus (3 - 5) Years of Supervisory Experience managing a Ticketing Department and Staff.
• Excellent verbal and written communication and documentation skills.
• Experience training and managing full-time staff.
• Extremely organized and detail- oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
• Proficient with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Skilled in conflict resolution.
• Ability to work well within a team environment, yet comfortable completing tasks independently.
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the arena
• Bachelor’s Degree in Business, Sports Management, Marketing or other related field is preferred.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.