Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

This position has a Commitment to Excellence in guest service, while providing necessary safety and security support to guests visiting the PPG Paints Arena. This position will staff the Employee Entrance and the Command Post. 

This role will pay an hourly rate of $17.50.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 5, 2025.

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

• Deliver superior guest service while ensuring proper building and governmental protocols are being followed.
• Respond to requests for assistance from staff and visitors for a variety of security issues (fire, medical emergencies, etc.)
• Ensure all safety and building guidelines are being followed, and proper security checks are conducted during guest entry.
• Assist in the control and safety of all guests that visit the facility.
• Ensure crowd control stays at a reasonable level and assist in emergency situations and conflicts as needed.
• Interact with the public and all levels of management and fellow employees.
• Enforce rules and regulations of the facility.
• Provide directional assistance, as needed, by being knowledgeable about locations throughout the facility.
• Provide professionalism, courtesy, and respect to all guests and fellow employees.
• Building Security Guard may be called upon to provide shift breaks for Guards located at entrance Gates.
• All other duties as assigned.

• HSD/GED preferred.
• Ability to work with minimal supervision.
• Strong customer service skills.
• Good written, verbal and interpersonal skills required.
• Professional presentation, appearance and work ethic.
• Ability to work daylight, evening, overnight, holidays, and weekends.
• Ability to interact with all levels of staff, including management.
• Must be 18 years of age or older.
• Must maintain a neat and professional appearance that conveys professionalism at all times, whether in the office or out of the office, particularly during events.
• Professional business attire required when working all events.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position will require a large amount of standing, walking, climbing, stooping, and possibly heavy lifting.
• Position may require working in both indoor and outdoor settings and may be subjected to adverse conditions, including contact from hostile people.
• This position may be exposed to high noise levels.

POSITION SCHEDULE:

• Hours are 7:00 AM – 7:00 PM (Day) and 7:00 PM – 7:00 AM (Night)
• Sample Schedule:
• Four (4) Night Shift
• Three (3) Days OFF
• Three (3) Day Shifts
• One (1) Day OFF
• Three (3) Night Shifts
• Three (3) Days OFF
• Four (4) Day Shifts
• Seven (7) Days OFF
• REPEAT

• Hours for Admin Entrance are 8:00 AM – 4:00 PM, Monday-Friday

• Hours for Highmark Gate are 8:30 AM – 4:30 PM, Monday-Friday and 9:30 AM – 5:30 PM, Monday-Friday

• Hours for Rear Yard are 7:00 AM – 3:00 PM, Monday-Friday and 8:00 AM – 4:00 PM, Monday-Friday

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.