Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Under the direction of the Director of Event Services, the Housekeeping Manager provides leadership and direction to the housekeeping and groundskeeping teams. This role focuses exclusively on maintaining the cleanliness and presentation of all public areas, back-of-house corridors, meeting rooms, lobbies, exterior grounds, and service areas throughout the MBCC campus. The Housekeeping Manager is not responsible for hotel guest room cleaning but is expected to uphold resort-level cleanliness and service standards in all managed spaces.

The role also ensures compliance with public health regulations, OSHA, and internal quality standards, and coordinates closely with Event Services and internal departments to support event and operational needs.

This role pays an annual salary of $65,000-$75,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 5, 2025.

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings.

A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC’s immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide day-to-day leadership and scheduling for housekeeping and groundskeeping staff, including full-time, part-time, and temporary personnel
• Maintain a consistent, high level of cleanliness throughout public, back-of-house, service corridors, meeting rooms, restrooms, lobbies, loading docks, pre-function areas, and sidewalks at all times.
• Conduct regular quality inspections of all areas to ensure adherence to cleanliness, sanitation, and appearance standards.
• Interface regularly with Event Managers and department leads to align cleaning schedules with event timelines and operational needs.
• Prepare daily work assignments for housekeeping supervisors and track billable/non-billable hours for event settlements.
• Coordinate and maintain preventive maintenance and deep-cleaning schedules for all flooring types (terrazzo, carpet, concrete, etc.), surfaces, glass, and public furnishings.
• Oversee the inventory, storage, and ordering of cleaning supplies and equipment; implement cost controls to reduce waste.
• Manage all equipment maintenance and repairs, ensuring that all cleaning machinery is in safe working condition.
• Maintain cleanliness, organization, and safety in janitor closets, storage rooms, and back-of-house hallways.
• Ensure compliance with OSHA, sanitation, chemical safety, and environmental standards, including maintaining the Master Material Safety Data Sheet (MMSDS) log.
• Implement and promote sustainable cleaning practices and waste-reduction initiatives.
• Supervise and coordinate third-party service vendors for supplies/commodities, specialized cleaning, and contracted housekeeping services.
• Coordinate and develop as needed training programs for new hires and recurring training to maintain consistency and performance.
• Collaborate with Event Services to generate labor estimates and support invoice processing for event settlements.
• Collaborate with the Director of Event Services on operating and capital budgeting related to housekeeping and groundskeeping.
• Coordinate special cleaning and preventative maintenance assignments around events, move-ins, move outs, and VIP functions to ensure consistent high level of cleanings are maintained in lobbies, pre-functions, and public spaces.
• Coordinate with Public Safety to ensure all lost and found items discovered by housekeeping staff are turned in and documented according to MBCC policy.
• Collaborate with the Sustainability Coordinator to support MBCC’s CARE program by identifying and donating merchandise.
• Ensure that housekeeping offices, storage areas, and staff break rooms are kept clean, organized, and compliant with safety standards.
• Perform inventory of housekeeping supplies and equipment to maintain par levels and avoid shortages. Track consumption to support budget adherence.
• Prepare and manage purchase requisitions for housekeeping supplies and coordinate with procurement and vendors to ensure timely delivery and quality of goods.
• Maintain quality assurance programs to monitor the appearance and sanitation of public areas, including lobby furniture, restrooms, and meeting rooms. Utilize inspection checklists and conduct follow-up reviews.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Directly manage the department supervisors, housekeeping, groundskeeping staff, and temporary personnel.
• Manage administrative duties, including payroll and operating expenses.
• Support the events set-up team and supervise the set-up operations as needed.
• Responsibilities include hiring, onboarding, training, scheduling, evaluating performance, and administering discipline in coordination with Human Resources.
• Conduct regular performance evaluations of housekeeping team members, including review of attendance, productivity, and adherence to cleaning standards.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward.
• Foster a positive work environment through employee recognition, team-building initiatives, and open communication.

QUALIFICATIONS:

• To perform this role successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required; some college coursework preferred.
• Minimum 3-5 years of supervisory experience in a housekeeping or custodial leadership role within a public facility or large hotel/resort.
• Strong working knowledge of facility cleanliness and sanitation standards.
• Experience managing large teams and coordinating with internal departments and vendors.

SKILLS AND ABILITIES:

• Strong attention to detail and a commitment to maintaining first-class cleanliness standards.
• Excellent organizational, interpersonal, and written communication skills.
• Knowledge of hard surface and carpet floor care equipment and techniques.
• Ability to supervise, train, and motivate a diverse workforce.
• Ability to manage multiple tasks and prioritize effectively.
• Bilingual (English/Spanish) preferred.
• Working knowledge of OSHA regulations, sanitation protocols, and sustainability practices.

TECHNOLOGY SKILLS:

• Proficient with Microsoft Office Suite.
• Experience using scheduling, inventory, and work order software platforms is a plus.
• Experience using task and work order management platforms such as REX, HOTSOS, Corrigo, or similar systems to track, assign, and follow up on housekeeping and maintenance tasks.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver's license required.
• OSHA 10-Hour or 30-Hour General Industry Certification preferred.
• Certified Executive Housekeeper (CEH) designation through the International Executive Housekeepers Association (IEHA) preferred.

PHYSICAL DEMANDS:

• The physical demands of this position include frequent standing, walking, climbing stairs/ladders, reaching, stooping, kneeling, and lifting up to 50 pounds.
• The role requires visual acuity and the ability to speak and listen effectively.

WORKING CONDITIONS:

• This position involves both indoor and outdoor work in a facility environment, with exposure to varying noise levels and environmental conditions.
• The incumbent must be able to navigate all areas of the facility throughout the shift.

WORK SCHEDULE:

• The work schedule for this position will be event-based, requiring flexibility to work weekends, holidays, and shifts as determined by event needs.
• While the position generally involves a 5-day work week, the schedule may vary according to the requirements of specific events, projects, or community needs.
• This role is in-person at the Miami Beach Convention Center, though exceptions or modifications to in-person requirements may be considered with senior leadership approval.
• The individual must be available to work long and irregular hours, including days, evenings, weekends, holidays, and be prepared for occasional travel as needed.

DRESS CODE:

• To reflect the dignity and professionalism expected by the public, all employees are required to maintain appropriate dress and grooming standards.
• This role specifically follows a business casual dress code, ensuring a polished and approachable appearance while upholding the decorum of MBCC.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.