Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Human Resources Generalist is responsible for managing HR for CFG located in Baltimore, MD. The individual will interpret policies and procedures with management, providing guidance and oversight to the leadership team. The ideal candidate will partner with the regional HR leadership team to handle employee relations issues and manage change, as well as partner with the General Manager to lead strategic business initiatives within the Human Resources function. The ideal candidate will be a natural team player with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision and commitment throughout the organization.

This role will pays a hourly rate of $27.00-$33.00.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 22, 2025.

Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet.

• Coordinate with Corporate Talent Acquisition to post and hire all positions; participate in interviews, question generation, candidate tracking and making recommendations to hospitality leadership.
• Assist hiring managers with recruiting efforts as needed for part-time, seasonal, and/or hourly staff to maintain staffing levels.
• Process, track and respond timely to background and drug screen requests in accordance with venue and company policies.
• Organize and process new hire, change, and termination paperwork for full and part time employee.
• Organize and partner with department managers to complete new hire orientation and provide new employees solid company knowledge, guidance on policies and access to Company handbook(s) and resources.
• Ensure facility compliance with personnel policies and procedures, local, state and federal laws and regulations.
• In partnership with department manager, create, review and revise written warnings, suspensions and terminations for employees.
• Serve as primary local investigator and liaison with Corporate HR for regulatory charges (i.e., harassment / discrimination) as directed; complete internal investigations, gather data for all state or EEOC Investigations as requested by legal counsel.
• Monitor and ensure compliance with OVG policies, local, state, and federal employment laws and regulations (e.g., FLSA)
• Actively monitor work environment to ensure harmonious, compliant, inclusive, diverse and positive work environment by actively supporting and promoting department and company objectives.
• Work closely with department heads and managers to improve work relationships, build morale, increase productivity and retention.
• Identify training needs/opportunities for facility and individual training/coaching needs.
• Process bi-weekly payroll, work with department managers on making sure that all hours and gratuities are correct.
• Interface with Corporate Human Resources on regular basis providing venue update and discussing concerns/solutions.

• Bachelor’s Degree from accredited college or university (BA/BS) in human resources or related field, preferred
• A minimum 3 to 5 years’ verifiable progressive experience in Human Resources as a generalist
• Possess solid working knowledge of local, state, and federal employment laws and regulations.
• Verifiable track record of displaying initiative and strong problem-solving skills.
• Effective interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner.
• Ability to work normal office hours as well as during evenings, weekends and holidays for events.
• Experience recruiting/hiring for diverse positions with emphasis on part-time or hourly positions.
• Excellent oral, written, interpersonal and organizational skills required.
• Demonstrated ability to adhere to strict standards of confidentiality, discretion and ethics.
• Knowledge and experience in employment law practices (e.g., EEO, ADA, FMLA, DOL, OSHA, etc.).
• Proven independent professional capable of forming relationships with diverse groups of employees at all levels.
• Proficient in MS Office, Excel, PowerPoint applications; and fluency in working in HRIS database systems.
• Must be able to communicate clearly and concisely in the English language, both orally and in writing.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.