Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Food & Beverage Manager is responsible for overseeing the execution\service of all catered & concessions events with a primary focus on the Five Flags Civic Center. This role will also include duties/projects as assigned at the Grand River Center. The Food & Beverage is responsible for assisting the Director of Food & Beverage with the efficient, professional, and profitable operation. The Food & Beverage Manager must be personable and able to work in an ever- changing fast-paced environment.  The Food & Beverage Manager will be responsible for training and developing all service staff.   

The Food & Beverage Manager is responsible for ensuring quality food and beverage is served to the guests of the Grand River Center & Five Flags Civic Center. The Food & Beverage Manager is responsible for assisting in the training of all catering, concession and support staff. The Food & Beverage Manager must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.

This role pays an annual salary of $45,000-$50,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 15, 2025.

The Five Flag Civic Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000. The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

• In collaboration with the Director of Food & Beverage,  Management of Catering and Concessions Food and Beverage operations including: interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance. 
• Ensure legal, efficient, professional and profitable operation of the venue. 
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements. 
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable. 
• Responsible for overseeing the serving of meals to guests or directing guests to the buffet line. 
• Responsible for overseeing serving beverages to guests including alcoholic beverages.  Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages. 
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed. 
• Responsible for executing all directives stated in all Banquet Event Orders. 
• Responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments. 
• Responsible for ensuring tableware and linens replaced as necessary. 
• Be able to identify ingredients or explains how various items on the menu are prepared. 
• Assists in setting up banquet functions including linens, dishware, glassware and silverware. 
• Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal. 
• Maintains sanitation, health and safety standards in work areas. 
• Must show demonstrated ability to meet the company standard for excellent attendance. 
• Assures that the location equipment is operable and clean prior to start of event. 
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals. 
• Leads F&B team with projects including training, inventory and special events. 
• Leads Concessions Department in supervising outlets when business demands. 
• Enforces all OVG policies and procedures. 
• Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork. 
• Program Point of Sale system with accurate menu items and pricing prior to events.  
• All other duties as assigned.

• 2-year degree in Business Management or Hospitality preferred but will consider relevant work experience. 
• 3-5 years' experience working in a management capacity in a high volume fast-paced restaurant or catering environment. 
• Experience with Square / Clover Point of Sale system.  
• Capable of operating in Microsoft Office applications including: Excel, Word, PowerPoint.  
• Ability to supervise the work of others. 
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. 
• Ability to speak, read and write in English. 
• Ability to work well in a team-oriented, fast-paced, event-driven environment. 
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations. 
• Ability to handle cash accurately and responsibly. 
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. 
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment.
• Ability to cost out menus and create new menu items when needed.
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.
• Ability to work a flexible schedule; able and willing to work nights, weekends and long hours.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.