Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The General Manager is responsible for managing the daily operations of the New York and Hamptons business.

The GM oversees all facets of the business: sales, planning & production, service, execution, finance and HR. The position is supported by Corporate finance and HR teams.

This role pays an annual salary of $130,000-$140,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 15, 2025.

Events by RHC is a premium off premise events business located in Manhattan. It operates throughout the city and the Hamptons as well as being the exclusive provider for Peak Events, an event space on the 101st floor of 30 Hudson Yards and events at Chelsea Square.

• Full operational responsibility for Events by RHC and Peak events operations.
• Lead sales, marketing, service, culinary and logistics departments successfully.
• Accountable for the achievement of financial targets for top line revenue and OCF in line with department budgets.
• Perform all financial forecasting and modeling on a weekly and monthly basis.
• Foster and always maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction.
• Take the lead in all Marketing and PR campaigns to drive visibility, exposure and produce sales.
• Anticipate client’s needs, respond promptly, and acknowledge all guests.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Maintain a healthy, happy, and productive work environment to foster loyalty and dedication.
• Keep Managing Director promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action.
• Proficient in Payroll Management.
• Adept at revenue forecasting and data analysis.
• Work with management team to increase guest counts and develop a loyal guest base.
• Complete job responsibilities and performance objectives in a timely and effective manner. 
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• Maintain low staff turnover rate and high morale.
• Participate in the recruiting and hiring of high-quality employees, including managers.

• MA or MS; BA or BS with business-related major.
• Minimum 5 years management experience in food-related or concessions industry.
• Concessions Manager Certificate from the National Association of Concessionaires.
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.
• Experience working in a Union environment required.
• Experience in a fast paced ball park or stadium preferred.
• Accounting minor or credits preferred.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.