Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Reporting to the Catering & Premium Director (C&P Director), the Catering Supervisor will help oversee all aspects of catering services within Nampa Civic Center. This position must provide outstanding customer service and provide knowledgeable/appropriate suggestions/solutions to clients and their guests. A critical function of the Catering Supervisor will be to actively mentor, train and help employees and volunteers meet company quality standards. They must maintain a consistently positive and professional relationship with internal and external guests. The Catering Supervisor will facilitate the flow of information internally, as well as communicate with all clients and vendors. They must be available to direct all event executions from set-up, F&B presentation, serving, and cleanup (while focusing on detail, quality presentation and staff management).

The Catering Supervisor will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will initiate or recommend employment actions such as hiring, termination, suspension, discipline and promotion. The Catering Supervisor will provide oversight and resolution responsibility to ensure a positive, harmonious, compliant and cooperative work environment. The Catering Supervisor must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, strong technical aptitude, self-direction and independent decision-making skills are required. This position is guest-facing and is expected to maintain a professional, positive and service-forward attitude at all times. This is a key role for the effective and profitable operation of the business.

This role pays an hourly rate of $24.00-$27.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 15, 2025.

• Positively represents the facility to potential clients and site tours, as necessary.
• Actively helps recruit/onboard, trains, mentors and manages the performance of catering staff; reviews schedules and manages punctual employee attendance; sources/provides uniforms and holds staff accountable to uniform expectations.
• Reviews documents for completeness and accuracy; accurately reads and executes sets, services and resets based on varying BEO’s.
• Coordinates all catering requirements and client requests in a timely and helpful manner, maintaining accurate records for all catering sales activities in conjunction.
• Proactively interprets and understands the needs of the client, working in tandem with the operations team to ensure the delivery of the client vision.
• Demonstrates continuous effort to improve operations, decrease turnaround times and streamline work processes; persistently strives for service excellence.
• Effectively communicates with all levels of the organization: front line service staff to senior leadership; works cooperatively with peer leaders.
• Communicates with C&P Director, Catering Servers, Executive/Sous Chefs and Event Management staff about the needs of our guests and their expectations.
• Represents the department at regular operational and/or sales meetings.
• Remains alert of complaints and or/unsatisfied guests and responds appropriately with an advance awareness of needs.
• Maintains constant communication with guests and on-site vendor contacts to ensure all expectations are met/exceeded; follows-up with clients/guests on their experience at the venue, ensuring that any issues have been resolved.
• Conducts pre-shift/line-up meetings with catering staff to assess services, delegate responsibilities and address any questions/concerns in advance of every event.
• Takes note of pros/cons and creates/submits End-of-Day (EOD) Reports.
• Assists with oversight of accounts receivable in conjunction with assigned events.
• Work with Culinary leadership and Warehouse Manager to ensure appropriate food and beverage inventories are stocked in advance of each event.
• Shops/Purchases/Delivers items from Event Riders, as directed by the C&P Director.
• Assists the C&P Director with conducting monthly inventory counts/submissions.
• Performs other duties as required by the C&P Director.
• This list of responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• 2-3 years of similar food and beverage managment experience.
• Degree is hospitality a bonus.
• Open Availability.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.