Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

As the Reservationist at an exclusive members-only fine dining restaurant, you will serve as the first point of contact for our distinguished members and their guests. This role requires exceptional attention to detail, discretion, and a deep understanding of personalized service. You will manage all reservations with precision, ensuring that every interaction reflects the standards of a private, luxury dining experience.

This role pays an hourly rate of $18.00-$20.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until July 31, 2025.

The RaRa Room is a member only restaurant created by Mario Carbon, Rich Torrisi and Jeff Zalaznick. The restaurant pays homage to the essence of the great Gatsby era. The RARA Room is a speakeasy style setting reminiscent of early 20th century New York, where delicious exceptionally we prepared food was served in the style of elegance and comfort without being pretentious.

• Manage all member reservation inquiries via email, and reservation platforms (e.g., SevenRooms or similar), ensuring confidentiality and a high-touch approach.
• Maintain an accurate and up-to-date reservations calendar, optimizing seating arrangements while respecting member preferences and club protocols.
• Recognize VIPs and core members by name and tailor the booking experience accordingly, including noting special occasions, dining history, and preferences.
• Communicate effectively with the Maître D’, front-of-house team, and culinary staff to ensure smooth service and pre-arrival preparation.
• Confirm reservations and send pre-visit communications as needed, reinforcing the exclusivity and warmth of the dining experience.
• Handle changes, cancellations, and special requests with poise, efficiency, and discretion.
• Uphold strict confidentiality standards for member information, guest lists, and internal operations.
• Support the guest services team with hosting duties and administrative functions during high-volume periods or special events.

• Minimum 1-2 years’ experience in a reservations, guest relations, or concierge role within a fine dining, private club, or luxury hospitality setting.
• Exceptional interpersonal and communication skills—both written and verbal.
• Strong knowledge of reservation and CRM systems such as SevenRooms, OpenTable VIP, or similar.
• Impeccable attention to detail and organizational skills.
• High degree of professionalism, discretion, and emotional intelligence.
• Availability to work evenings, weekends, and holidays in alignment with The Ra Ra operations.
• A polished, confident, and service-driven demeanor.