Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Reporting to the Assistant GM the Manager, Parking & Mobility position will manage parking and mobility operations at the Greensboro Complex and Tanger Center, in Greensboro, NC. This individual will also develop operational parking strategies to ensure an exceptional experience for employees and guests while generating positive financial returns and supporting the goals and objectives of the department.

This role will pay an annual salary of $85,000.00-$100,000.00.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 1, 2025.

The Greensboro Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas.  It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy.  The Complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Elvis Presley, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift. The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's the White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre. As one of the most actively booked facilities in the country, the Greensboro Complex annually hosts over 1,100 events. Its extraordinary flexibility and reputation have earned it worldwide acclaim among promoters, producers, event planners, and patrons alike.

• Oversee all operations including staffing plans, guest experience, coordinating parking needs for all internal and external stakeholders (events, employees, tenants, visitors, vendors, and contractors).
• Provide leadership for the parking department including operational oversight, administration, management, budgeting, planning and coordination of all parking facilities, transportation elements, and pedestrian management.
• Design, develop and implement short and long-term business plans that optimize operations, improve the guest experience, generate new revenue opportunities, and strengthen relationships with key stakeholders and customers.
• Act as the liaison between transportation agencies and clients to ensure proper scheduling for various events.
• Partner with internal departments and other key stakeholders to ensure parking needs are continually communicated and completed, for events in particular.
• Coach and mentor employees to create a cohesive unit that is focused on the common goals of excellent customer service, efficient parking operations, safe pedestrian management, and team unity.
• Hire, develop, train, and support team of in-house part-time parking supervisors.
• Inspect all parking systems/devices/parking surfaces to ensure they are operational.
• Provide daily/monthly financial reporting for all parking operations.
• Review/analyze guest surveys and other performance measures to maximize operational performance.
• Promptly investigate and respond to customer inquiries, complaints, and issues that arise and be prepared to resolve issues professionally.

• Bachelor's degree.
• 4+ years of experience in parking/transportation management, event management preferred.
• Experience using Park Hub is a plus.
• Knowledge of Microsoft Office Suite and Scheduling Software.
• Experience in the development and management of operating and event-related budgets.
• Experience managing a large staff of 50 to 100 full and part-time employees.
• Ability to work extended hours including nights, weekends, on-call status, and holidays, as necessary.
• Must be comfortable working with the public and have strong interpersonal and communications skills.
• Considerable knowledge of safety regulations and other federal, state, and local laws and regulations.
• An ability to lead, give clear and concise direction, and provide feedback to staff.
• Excellent communication, interpersonal, organizational, and problem-solving skills required.
• Valid Driver License required.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.