Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Operations Coordinator coordinates the day-to-day operations and housekeeping of Chaifetz Arena. The position provides leadership and direction to part-time staff and third-party staff about building policy and procedures. This position reports directly to the Assistant GM/Director of Operations but also to the Senior Operations Manager and Operations Manager.

This role pays an hourly rate of $23.08 to $25.48

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 4, 2025.

This position is based at Chaifetz Arena in St. Louis, MO.  Chaifetz Arena is on the campus of Saint Louis University and is home to the Billikens Men’s and Women’s Basketball teams. The arena has a capacity of 10,500 for basketball and includes 16 suites, Lorenzini’s and the 1818 Lounge. Chaifetz Arena is home to a variety of events including concerts, family shows, and community events.

• Helps oversee the operation of all event changeovers, including basketball floor, stage builds, chair sets, bike rack, and barricade setup.
• Assists in overseeing the cleanliness and sanitation of the arena, ensuring that all areas meet high hygiene standards before, during, and after events.
• This role involves supervising housekeeping staff, assigning tasks, inspecting work, and coordinating with other departments to maintain a clean and safe environment for guests, athletes, and staff.
• Supervise and coordinate housekeeping staff to ensure all areas, including seating sections, concourses, restrooms, locker rooms, and suites, are clean and well-maintained.
• Develop and implement cleaning schedules and assign duties to staff based on event requirements.
• Train housekeeping employees on cleaning procedures, equipment usage, and safety protocols.
• Inspect work areas to ensure cleaning standards are met and address any deficiencies.
• Monitor cleaning supplies inventory and request restocking as needed.
• Performs routine to moderate tasks maintaining chairs, staging, risers, bike rack, barricades and other inventory as needed.
• Works closely with contracted post-clean company to ensure fluid cleaning operations overnight.
• Attend weekly meetings.
• Maintains and oversees departmental equipment; notify Operations Manager as additional equipment is needed or services are required.
• Identify and resolve common operational issues.
• Performs operation of machinery, including forklifts and scissor lifts.
• Lead and supervise the part-time operations crew during event set-up and take-down.
• Lead and supervise the part-time housekeeping crew.
• Performs daily walks of the venue inspecting for cleanliness.
• Assist and delegate tasks to part-time crew members and ensure they are completed accurately and on time.
• Provide training and guidance to new crew members.
• Review event specifications and floor plans to ensure proper set-up.
• Coordinate with event managers and other departments to address specific requirements and resolve any operational issues.
• Ensure all equipment, such as tables, chairs, staging, pipe and drape are set up according to the event plan.
• Inspect completed set-ups to ensure they meet the required standards and client specifications.
• Monitor event spaces during events to ensure everything functions correctly and promptly address any issues.
• Oversee the takedown process and ensure all equipment is stored correctly and the venue is returned to its original condition.
• Assist in managing the inventory of event supplies and equipment, ensuring everything is accounted for and in good condition.
• Coordinate with the Operations Managers to order necessary supplies and manage stock levels.
• Ensure all safety protocols are followed during set-up and takedown activities.
• Report any safety concerns or incidents to the Operations Manager.
• Maintain accurate records of set-up and takedown activities.
• Assist the Operations Managers in scheduling crew members and planning event logistics.
• Provide feedback and performance evaluations for the operations crew.
• Review and coordinate changeover work plan.
• Deliver timely and accurate information to operations staff for proper setup and breakdown of facility.

• Minimum of Associates’ Degree preferred; Bachelor’s Degree is highly preferred. 
• Minimum of two (2) years of experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, public assembly facility with knowledge of arena set up and housekeeping.
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations 
• Ability to communicate clearly and concisely in the English language, both orally and in writing.
• Must be comfortable multi-tasking and working in a fast-paced environment.
• Familiarity of OSHA requirements.
• Strong interpersonal skills necessary, including excellent verbal and written communication skills.
• Possess valid driver’s license.
• Possess valid forklift certification or ability to obtain certification.
• Ability to work irregular hours for extended periods as dictated by events and schedule; (mainly evenings, weeknights, weekends. Occasionally holidays).
• Ability to lift/push/pull 50 pounds with or without reasonable accommodations.
• Working knowledge and ability with AutoCAD, Excel, and other Microsoft products.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.