Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Welcome Center Specialist Lead will support the Berger Foundation Iceplex Guest Experience Manager, point of sale front desk, Birthday parties, weekly reporting and concession orders. This will include supporting the Guest Experience Manager in overseeing the day-to-day operations of the Welcome Center and Iceplex.

This role will pay an hourly rate of $22.00-$24.00. 

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until April 30, 2025.

America’s hottest music festival destination finally has the world-class arena it deserves. Now open, the Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are the coolest spot in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley.

• Support the Guest Experience Manager with training new Welcome Center Specialists
• Support the Guest Experience Manager with operational duties as needed
• Provides efficient, gracious, and professional guest service and looks for opportunities to enhance the guest experience
• Ensuring Welcome Center Specialists are performing daily tasks, cleaning, inspecting the facility, and taking breaks as required
• Front desk responsibilities
• Weekly reporting as requested
• Delegating work: Assigning tasks to team members
• Checking-in program participants
• Conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
• Welcome the public, provide venue information and directions
• Professionally and accurately execute policies and procedures
• Intake and outtake of skate and equipment rentals for the public
• Help with sizing, lacing & cleaning skates upon return
• Support birthday party schedules, booking, set-up, and execution
• Training Birthday Specialists as needed
• Communicate clearly and professionally with guests and staff
• Execute policies and procedures professionally and accurately
• Accurately handle register transactions
• Process transactions for purchases and rentals
• Daily cleaning tasks within the department
• Support in-rink concessions – pizza, popcorn, snacks, and drinks service & sales; Including concessions orders and monthly reporting
• Attend all required training sessions and staff meetings
• Maintain a clean and safe facility
• Responsible for alerting managers to any unsafe or potentially hazardous ice conditions

• Recreation facility or other customer service front desk experience
• Cash & sales transaction management
• League, facility schedule management
• Strong verbal communication skills, with the ability to present and communicate with customers
• A high degree of personal integrity and consistently put the interests of the organization first
• Excellent communicator
• Experience with youth sports at the recreational and elite level
• Understanding of event and on-ice programming
• 2+ years’ work experience at an ice facility or other related sports complex
• Experience with sports scheduling software (preferably DAYSMART)
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Position is performed throughout a recreational facility. Work will be done on and around the ice
• Position involves sitting, standing, walking, stooping, lifting carrying, pushing, pulling, and ice skating
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.