Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Events & Operations Manager reports to the Regional Vice President OVG and locally the Stadium Operations Director.  This position will oversee staffing and FOH aspects of events at the Lexington Sporting Club Stadium while also being responsible for the maintenance plans and care of the stadium site. In this role, the OEM will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise necessary event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This individual will work directly with the Club Head of Operations to develop and execute the Club’s stadium operation plan. 

This role pays an annual salary of $50,000-$70,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until June 20, 2025.

Lexington Sporting Club is an American professional soccer team based in Lexington, KY. The soccer complex off Athens-Boonesboro Road near I-75 opened in August 2024 in time for the organization’s first USL Super League season. Home to both Men’s and Women’s USL Professional Soccer teams, the 7,500-seat stadium is set to be one of the premier sporting venues in Lexington.

• Create a draft budget and plan for the facility operations department annually.
• Providing standard operational excellence within the defined annual budget.
• Specific duties related to the budget include but are not limited to: Meet with the Director of Finance regularly to ensure budgets are maintained, provide regular reports, short-range and long-range detailing budget forecasting and provide back-up documentation to budget line items from time to time. 
• Oversee the stadium in a manner that ensures a fiscally responsible high standard of operational excellence.
• Develop and log all maintenance performed on the property and report back to the Director of Operations for solutions on how to fix, upgrade and maintain the physical property of the stadium.  
• Coordinate & supervise with the Director of Operations all preventative maintenance agreements for the work to be done at the stadium.
• Coordinate all aspects of stadium cleaning.
• Develop and execute third-party cleaning contract in manner that achieves standard excellence.  
• Coordinate the fiscally responsible purchases by supplying the cleaning company and facility manager with all products necessary to operate the facility.
• When possible, facilitate deals with vendors to provide product (and associated vendor sponsorships). 
• Ordering products and maintaining inventories on all consumable products.
• Act as the main point of contact to advance all front-of-house aspects of the game including staffing, event coordination, security procedures, producing an event document and distributing for all LSC staff to follow related to the event day
• Serve as the Manager on Duty for soccer games and events at the LSC stadium
• Provide leadership and guidance for all staff members related to opening and closing procedures of the stadium
• Solve patron issues to provide the best customer experience for guests attending the events at the stadium
• Verify that event spaces and all aspects of the stadium are set up properly for the event before opening doors
• Ensure facility rules, regulations, policies and procedures are being followed at all times by employees and patrons
• Anticipate problems and develop solutions by analyzing, investigating and quickly solving any issues that would impact the event
• Submit all payroll to OVG payroll system to ensure proper payment to OVG staff. 
• Submit all invoices to LSC Finance Department for timely payment to all third party vendors.
• Recruit, hire, train and supervise designated staff.
• Ensure that each staff member under your supervision provides the optimal representation of a professional organization and operational excellence skill set.
• Hiring game day staff and hourly staff. 
• Facilitating all onboarding documentation for PT staff required to assist HR. 
• Scheduling game day staff during the season and for non-gameday events. 
• This staff includes all front of house public facing staff including guest experience staff, security, parking attendants, police, EMT’s and cleaning crew. 
• Oversee interns and soccer academy students for added support during game prep and day of game activations. 
• Attend weekly staff meetings with LSC staff.
• Continually innovate new ways to better the customer experience at all events at the stadium to ensure repeat customers.
• Serve as main point of contact with Fire Marshal and Police for the stadium. 
• Develop and maintain safety and emergency plans for the facility. 
• Responsible for compliance with all Federal, State, City and County codes relate to the general operation of the facility. 

• Minimum of 3 years’ experience as an Arena or Stadium Operations or Events Manager in a live event capacity, or similar role desirable. 
• Minimum of 2 years’ experience in a managerial role preferred. 
• Proven project management experience, along with liaising and coordinating with external and internal customers to deliver results professionally, efficiently and within budget restraints. 
• Crowd management, customer service and security control knowledge required.
• High-school diploma required; college degree preferred. 
• Excellent oral and written communication skills.
• Excellent organization skills, strong work ethic, desire to excel, and willingness to learn.
• Knowledge of Microsoft Word and Excel. 
• Ability to direct and lead Stadium Operations personnel and third-party vendors.
• Ability to work in a hands-on position in all weather extremes for extended periods of time. 
• Must be willing to work a variety of shifts including days, nights and weekends when applicable.
• Strong organizational skills (very detailed).
• Professional communications (oral and written).
• A keen sense of customer service.
• Overall flexible, easygoing attitude.
• Excellent time management skills.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.