Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Under supervision by the Event Operations Manager, the Guest Services Supervisor will perform various duties in connection with scheduled events. Duties will vary between facility and events. This is a position that is usually scheduled to work after normal business hours.

This role pays an hourly rate of $17.50.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. 

This position will remain open until June 20, 2025.

Pan American Center is multi-purpose arena in Las Cruces, New Mexico, located on the campus of New Mexico State University.  The arena has a current seating capacity of 12,515 people. The arena serves as home of the New Mexico State Aggies Men’s and Women’s Basketball and Woman’s Volleyball Teams.

• Serve as an extension of the Event Operations Manager during scheduled events
• Supervising and coordinate placement of Guest Services Attendants during an assigned event
• Works in conjunction with other Guest Services supervisors
• Serves as the first line for patron complaints and Guest Services Attendant concerns/issues
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Assist with last-minute pre-event needs, such as setting-up, decorating, finding materials, etc.
• Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students and groups.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Follow oral and written instructions and communicate effectively with other in both oral and written form.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• High school diploma or G.E.D. and one (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
• This position may require work inside or outside of the building, as needed by events.
• This position requires stooping and lifting.
• Must be able to lift and/or move up to 50 lbs.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.