Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

As a Changeover Crew Shift Leader, you will report directly to the Director of Operations. The position is primarily responsible for the changeover in the Arena from one event to another and leading/supervising the team through changes and assigned tasks.  Additionally, may be involved in other aspects of building maintenance to include painting, trash disposal, exterior facility care, snow removal, furniture moving, etc.  This responsibility requires physical labor and heavy lifting and therefore has lifting requirements.  The Changeover Crew Shift Leader is a vital component of the Arena in responding to the needs of promoters and clients – a positive attitude and a positive appearance are essential.

This role pays an hourly wage of $22.00

Benefits for full-time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).  

This position will remain open until June 13, 2025. 

• #4 Worldwide Highest Grossing Venue - Billboard
• #4 Venue of the Year in North America – Venues Now

CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior façade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 100+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

• Participate in the planning of daily activities.
• Lead the team through assigned tasks, assuring all assigned tasks are accomplished as directed and, in the timeframe, outlined.
• Participate in reviewing production notes and layout of events. The leader must be knowledgeable of these requirements to assist the team with tasks.
• Work with management on coahing, disciplinary, etc of other crew members.
• Act as a liaison between leadership and the changeover crew.
• Work varying shifts to oversee the changeover crew, occasionally in the absence of leadership onsite.
• Participate in all aspects of the conversion process for events.
• Setting-up and tearing down flooring, chairs, barricades, staging, tables, and other furnishings and equipment.
• Responding to promoter/clients’ needs as directed.
• Work extended and/or irregular hours including nights, weekends, and holidays as needed.
• Perform various duties to ensure the day-to-day operations of the facility are met including, but not limited to, loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.
• Assist, when necessary, with pre/post event cleaning, but not limited to, sweeping, mopping, trash removal, vacuuming, spot cleaning, washing, carpet cleaning.
• Meet the physical demands of this job, which include being able to get in and around the facility, bending, lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.
• Maintain outside grounds including parking areas, garage, entrances, and event plaza. Snow removal of outside area is required. 
• Perform repairs and maintenance tasks as needed such as painting, patching, and other conversion related operational equipment.
• Follow oral and written instructions and communicate effectively in both oral and written form.
• Operate equipment such as pallet jacks, forklifts, scissor lifts or other light power equipment. Training and certification required. 
• Maintain an effective working relationship with other departments, clients, and patrons encountered in the course of employment.
• Work effectively under pressure and stringent schedule to produce accurate results.
• Other duties as assigned.

As this position is classified as Essential Personnel, mandatory overtime may be required.  Additionally, an employee may be required to work before and/or after regularly scheduled shifts and/or work through breaks and lunchtime.  Employee must be available to work as needed during evenings, weekends, and holidays.

Required Experience & Qualifications:

• To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner. Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
• Ability to work under deadlines dictated by event schedules and project timetables.
• Ability to work independently and as a team.
• Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
• Must be adaptable with the ability to work under pressure to meet deadlines.
• Operate equipment such as pallet jacks, forklifts, scissor lifts or other light power equipment. Training and certification required. 

Working Conditions:

• Extensive time spent with moderate to loud noises.
• Frequent bending, lifting 50 pounds, sitting, exposure to multiple external elements, standing for long periods of time, extensive walking through the building.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.