Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Senior Concessions Supervisor is responsible for overseeing an assigned level of the stadium globally, including various concessions bars, stands, and portable food & beverage locations. In addition to managing operations, the Senior Concessions Supervisor will oversee and support Concessions Supervisors, ensuring efficient performance, training, and problem-solving while providing first-class guest experience.

This role requires a personable and adaptable leader who can thrive in a fast-paced, ever-changing environment. The Senior Concessions Supervisor will assist the Concessions Management team with projects as assigned, including, but not limited to: training, inventory, upholding sanitation requirements and working special events. Maintaining excellent attendance and availability to work scheduled events as needed is essential.

This role will pay an hourly wage of $26.00 to $29.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

• Responsible for overseeing an assigned level of the stadium.
• Maintain inventory of store rooms throughout assigned level.
• Ensure assigned level exceeds sanitation expectations.
• Assist concessions supervisors during load-in process and during events to ensure first-call guest experience.
• Set-up of all concessions locations prior to start of event, which includes: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, checking food and beverage production meets projected event needs.
• Requisitions and stocks all food and beverage products and supplies needed for assigned locations.
• Train and coach new & current employees on standard operation procedures in the concessions area.
• Provide back-up to any open position to ensure the concession location is fully operational.
• Ensures that company standards pertaining to speed of service and guest satisfaction are met.
• Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
• Provide on-going constructive feedback to concessions staff and volunteers.
• Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Detect and act upon guest inebriation as trained, escalating to management or security when needed.
• Responsible for assisting guests with their concessions transactions via our Point of Sales system.
• Lock up and store all beverage products, food, equipment items, and performs all closing duties at the end of shift.
• Enforces all company policies and procedures.
• Assists Management team with projects including training, inventory and special events.
• Perform other duties as assigned.

• At Least 1-3 years’ experience working in a supervisory capacity in a food & beverage environment.
• High School Diploma or GED preferred
• Excellent customer service and problem-solving abilities.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit.
• Ability to handle cash and operate point-of-sale (POS) systems.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to work a flexible schedule which may include nights, weekends, and holidays as needed based on the events schedules and business needs.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.