Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Oak View Group (OVG), an international sports and entertainment firm representing venues, teams and world-class events, is seeking a professional salesperson to join our growing corporate team.  The Director of Ticket Sales position at our UMass Amherst property would oversee the ticket sales team, and manage the sales and servicing execution of season tickets, partial season tickets, mini-plans, group tickets, and individual tickets for the Minutemen athletics department. 

This role pays an annual salary of $80,000 and is bonus eligible.

Benefits for full-time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).  

This position will remain open until June 6, 2025.

The William D. Mullins Memorial Center, also known as the Mullins Center, is a 10,000-seat multi-purpose arena located on the campus of the University of Massachusetts, in Amherst, Massachusetts. The Mullins Center is the home of UMass Minutemen men's basketball, women's basketball, and men's ice hockey. In addition, the venue hosts numerous concerts, family shows, theater shows, and commencements annually. Located adjacent to the Mullins Center is the Mullins Community Ice Rink, which is open for public skating and racquetball, while also serving as the home rink for the UMass women's ice hockey team.

• Manage sales team, helping them to achieve the department sales and activity targets and goals
• Oversee the day-to-day sales reporting and communication with client and OVG executive team
• Maximize revenue through the sale of ticket packages including season tickets, partial plans, group tickets, and individual game tickets
• Establish professional relationships to repeat business and superior customer service
• Use proactive tactics to create opportunities for new business with existing customers
• Use cold calling, appointments, and social selling as tools to sell season, group, and partial ticket plan packages
• Conduct weekly sales meetings and create reporting system to client/OVG corporate team
• Call past customers and new customers to generate ticket sales
• Conduct inside and outside appointments to gain business with new and existing customers while maintaining high call volume
• Participate in outside networking events to gain additional business & develop relationships with new leads
• Handle incoming sales calls from prospective clients for all ticket packages
• Meet or exceed appointed sales goals for all ticket packages
• Maintain and complete accurate records for customers
• Staff all home games to assist ticket sales promotional programs
• Multi-task between handling large call volume and servicing customers
• Ability to handle heavy call volume, both outbound and inbound
• Ability to work nights, weekends, and holidays as dictated with event schedules
• Other duties as assigned

• Bachelor’s Degree from accredited college/university in a related field required
• 5+ years of sales experience with emphasis in college, major, or minor league sports team ticket or premium seating sales
• Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office applications such as Excel, Word and Outlook is required
• Excellent written and verbal communication skills in the English language required
• Demonstrated ability to manage numerous business relationships in a professional manner
• Superior time management skills and presentation skills
• Must possess attention to detail, organization, and ability to listen
• Must be professionally aggressive, competitive, and possess a dedicated attitude
• Must be highly motivated and positive with strong aspirations to be successful
• Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.