Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Assistant Director is responsible for providing direct supervision and management of all patrol operations, including but not limited to the supervision and management of the Dispatch Center, emergency preparedness programs, as well as administrative duties.

This role will pay a yearly salary of $90,000 to $120,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until May 23, 2025.

McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year. 

• Plan, direct, coordinate, and review the work plan for the Security Department and all other assigned programs and functions; meet with staff on a regular basis to identify and resolve challenges; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
• Participate in the selection process, train, motivate and evaluate Security staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Assist Director with the development of programs that ensure a safe workplace including safety orientation, skill training, emergency preparedness, proper job instructions, hazardous material disposal procedures, and the use of protective equipment. 
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Director of Public Safety and staff.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Ability to exercise good judgment and work independently. 
• Maintain confidential information. 
• Organized and able to follow through consistently.
• Lead investigations, research, summarize complaints and concerns. 
• Must be able to react calmly and effectively in emergencies. 
• Oversee different work shifts and groups. 
• Knowledge of public safety officer responsibilities and the ability to perform as needed. 
• Supervises and coordinates the day-to-day activities of public safety coordinators. 
• Assist with developing, implementing, and continuously improving emergency management programs. 
• Ensures compliance with federal, state, and local laws and requirements to ensure OVG venues, arenas, etc. are prepared in an emergency. 
• Has experience developing and delivering high level training and tabletop exercises to management
• Manage all VIP and high-profile guests to include planning arrival and departures and working directly with FBI, CPD, Canine, SWAT, Secret Service and CIA.
• Familiar with CCTV and electronic access control systems.
• Ensures the department follows a systemic process to collect data and analyze the cause of security incidents and accidents and generate required reporting.
• Experience working with union members and complying with Collective Bargaining Agreements (CBA).
• Support the Director with the development and implementation of cutting-edge security protocols and emergency preparedness plans. Manage any Emergency Operations Systems.
• Assist the Event Managers in the development of event specific security and staffing plans and manages show oversight for contract security.

• Bachelor’s degree in criminal justice or related field.   
• 7+ years of progressively responsible experience in an environment involving technical security systems. 
• Supervisorial experience in a postsecondary public safety or law enforcement agency. 
• Experience working in a large convention center is highly desirable
• Knowledge of state, local, and federal laws 
• Knowledge of local and state laws related to powers of arrest/detainment and private security guards. 
• Experience as a command level law enforcement officer highly preferred.
• Experience managing disaster-related events. 
• Experience in Emergency Preparedness Programs. 
• Must possess strong leadership skills.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.