Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

We are seeking a highly motivated IT Assistant Manager to support our information technology operations across multiple parts of our venue, including the Miami Beach Convention Center (MBCC), Collins Canal Park, Rum Room, and Venu. This role is responsible for Office 365 administration, employee onboarding and offboarding, IT vendor coordination, cybersecurity oversight, IT help desk support, and budget supervision.

The IT Assistant Manager will serve as a liaison between OVG’s venue management, OVG’s corporate team, the City of Miami Beach IT department, and external service providers to ensure seamless technology services. Responsibilities include system administration, IT equipment inventory, system design and implementation, documentation, system repairs, upgrades, training, and long-term IT infrastructure planning. The goal is to enhance and maintain cybersecurity, network reliability, wireless communication, and end-user support while driving continuous improvement in IT operations.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience managing IT systems in dynamic environments.

WORK SCHEDULE:

The work schedule of this position typically involves a 5-day work week Monday through Friday; however, this will fluctuate based upon the needs of the community, business needs, projects and/or events. Must have the ability to work a flexible schedule including late nights, early mornings, weekends or holidays and the ability to remain available 7 days per week.

This role pays a yearly salary of $70,000 to $80,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until May 16, 2025.

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings.

A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC’s immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Office 365 Administration

• Manage and maintain Office 365 (Exchange, Teams, OneDrive, SharePoint, etc.).
• Administer user accounts, licenses, and security policies.
• Troubleshoot Office 365 issues and ensure system uptime.

Employee Onboarding & Offboarding

• Set up and configure hardware/software for new employees.
• Provide continuous training opportunities to keep staff updated on new technologies and best practices
• Manage user access to company systems, applications, and networks.
• Ensure proper deactivation of accounts and secure data transfer during offboarding.

Hardware & Software Support

• Provide IT support for desktops, laptops, printers, and mobile devices.
• Install, configure, and update software applications.
• Development and maintenance of software programs such as but not limited to Ungerboeck EMBS database, Corrigo, AutoCAD, Google analytics, and their technological functionality requirements.
• Manage IT asset inventory and ensure hardware maintenance.
• Maintain adequate stock of working equipment.
• Researches and recommends long-term equipment improvements and replacement.

IT Vendor Management

• Collaborate with external vendors for IT procurement and support.
• Evaluate vendor performance and ensure compliance with company IT standards.
• Function as a liaison with the City of Miami Beach IT Department regarding network support issues.
• Function as a liaison with OVG Corporate IT Department regarding corporate applications and systems issues.

Cybersecurity Supervision

• Oversee the implementation and monitoring of cybersecurity tools and monitor internal systems daily.
• Work with security teams to ensure compliance with cybersecurity best practices.
• Respond to security incidents and assist in risk mitigation strategies.

Budget & Financial Supervision (OPEX & CAPEX)

• Assist in planning and monitoring IT budgets (Operational & Capital Expenditures).
• Track IT expenses and provide reports to senior management.
• Recommend cost-effective IT solutions and optimizations.

 IT Help Desk & Support

• Serve as the first point of contact for OVG users IT-related issues and inquiries.
• Provide OVG users IT support for hardware, software, and network troubleshooting.
• Manage OVG users IT support tickets, ensuring timely resolution.
• Create and maintain OVG users IT documentation and knowledge base articles for employees.
• Coordinates with Corporate IT and City IT departments, if applicable, to anticipate and resolve system problems that may arise.
• Prepares systems documentation and disaster recovery procedures.
• Performs other functions and responsibilities as assigned.
• The IT Assistant Manager identifies, researches, and resolves the most complex technical problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• A Bachelor’s degree from an accredited college or university or equivalent experience in computer science, engineering or related discipline with an information technology focus or equivalent experience.
• Experience as a Microsoft Office 365 Systems Administrator.
• Two – Three years of experience in network/server administration and a familiarity with voice systems environments and associated billing systems.
• One- Two years of management or professional leadership experience.
• Experience in project planning/management.
• Documented experience managing information technology software applications and network development and operations.
• Subcontract Management experience preferred.

SKILLS AND ABILITIES:

• Must have keen attention to detail.
• Ability to hold monthly IT related trainings for OVG employees at the MBCC.
• Ability to communicate with users possessing varying levels of computer experience.
• Ability to translate non-technical needs communication into technical development capabilities.
• Excellent organizational, planning, communication, and interpersonal skills.
• Effective interpersonal and communications skills; ability to foster teamwork and interdepartmental cooperation.
• Strong verbal and written communication skills in the English language.
• Ability to undertake and complete multiple tasks.

COMPUTER SKILLS:

• Experience with Windows Operating Systems.
• Thorough understanding of the following preferred (including latest versions): Microsoft Office 365, Microsoft Exchange, Microsoft Software packages, Knowledge of wireless technology applications and interface availability.
• Knowledge of Property Management Systems (PMS) is preferred, but the ability to learn acceptable.
• Extreme proficiency in all Microsoft Office applications.
• Familiarity with Digital Signage.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Preference given to applicants that have one or more of the following.
• Tuition reimbursement available to contribute to ongoing certifications and education.
• Comptia A+
• ITIL - Information Technology Infrastructure Library.
• Microsoft AZ900
• Microsoft SC900
• Maintain certifications up to date and relevant.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.