Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Direct, supervise/manage, and evaluate the Engineering and Operations team in the essential duties ensuring the quality of services delivered to the clients meets and exceeds our standards and contractual obligations. The Assistant Director of Operations has direct oversight of the Trade Department Managers and Operations Manager.

This role pays an annual salary of $110,000 to $120,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until May 2, 2025.

This position is based at our Kay Bailey Hutchison Convention Center. The Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is one of the largest convention centers in the nation. Every year it welcomes over a million visitors attending major national and international conventions, meetings, concerts, athletic competitions, auto shows, and more. Located in the heart of downtown Dallas, the KBHCCD has been and continues to be a fixture in the Dallas skyline offering 1 million square feet of exhibit space, three ballrooms, 88 meeting rooms, 1,750-seat theater, and a 9,816-seat arena. The award-winning facility is connected to a 1,001-room hotel via skybridge and is adjacent to two Vertiport landing pads.

• In accordance with established guidelines and procedures, provide for the timely and efficient training of Engineering and Operations personnel coordinated with the Human Resources Department.
• Develop policies and procedures to maximize efficient utilization and scheduling of labor coordinated with maintenance and event requirements.
• Plan and organize long-range assignments for Maintenance.
• Conduct daily/weekly management review meetings with key supervisory staff. Conduct monthly meetings with general staff.
• Implement and maintain programs for inspection of facilities and documentation of work orders including comprehensive Preventative Maintenance System for all KBHCC fixed and movable equipment and building systems.
• Administer outside maintenance and repair contracts.
• Coordinate all inspections with outside regulatory agencies (Fire, Elevator/Escalator, Boiler, Insurance, etc.)
• Assist in developing policies and procedures to monitor and conserve energy consumption and compliance with Utility Contracts.
• Maintain hazardous materials communication program, material Safety Data Sheets (SDS) and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• Uphold all relevant federal, state and local building regulations including EEOC, FLSA, OSHA, NFPA, NEC and ADA regulations.
• Review operation of Purchasing Inventory systems and ensure proper quantities and types of maintenance and show supplies are on hand. Develop and maintain procedures to ensure the Engineering Department orders proper supplies for maintenance and shows requirements in a timely manner.  Research and recommend equipment, tools, materials and supplies to fulfill the needs of the Engineering Department.
• Research and recommend continuing education programs for key technical personnel involved in the operation and maintenance of the building.
• Review all budget expenditures including labor, materials, supplies, equipment and utility consumption and recommend policies and procedures to promote efficiency.
• Maintain positive working relationships with service contractors, suppliers, utility companies and firms doing business with the KBHCC, to promote coordinated services to clients.
• Plan, coordinate, and communicate with other departments including KBHCC Event Services team and subcontractors (catering, parking, etc.) to ensure that the arrangements and services ordered by those departments are available when and where needed by the clients together with adequate staff to service these events.
• Assist in Preparation and implementation of the annual budget for the departments supervised. Provide recommendations for Capital Improvement Budget, Capital adds, 5-year plan and yearly operational budget.
• Manage relationships with the City of Dallas departments such as Engineering, Public Works, and Maintenance etc.

Supervisory Responsibilities:

Manage, supervise, and counsel the facilities team consisting of Engineering and Operations employees.   Carries out management responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees, planning assigning and directing work, establishing performance standards and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, administration of labor agreements and resolutions of grievances.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below is representative of the knowledge, skill, and/or ability required. Excellent analytical skills. Strong ability to work well with others, independently and in a team environment with a positive attitude, and strong customer service. 

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree from a 4- year college in an Engineering discipline or related field (Engineering trade school) and/or a minimum of 7 years progressive experience in Arena’s/convention centers. Facilities in a comparable industry could be considered.
• Demonstrated skill in managing multiple functions and interpersonal skills to foster teamwork and a commitment to team results are required.
• Knowledge of current practices in the maintenance field.

SKILLS AND ABILITIES:

• Ability to demonstrate technical expertise in the fields of electrical engineering, plumbing, mechanical engineering, heating and air conditioning, and carpentry preferred, or able to learn.
• Ability to demonstrate administrative skills.

Computer Skills

Ability to proficiently utilize Microsoft Office products (Word, Excel, Outlook and PowerPoint). Knowledge of Computerized Maintenance Management Software (CMMS) software preferred.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Ability to work in a fast-paced environment to meet deadlines. While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and use hands to finger, handle, or feel objects, tools, or control. The employee will walk a great distance each day. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, climb, balance, or crawl. The employee must be able to lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and ability to adjust focus.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.