Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Box Office Representative is responsible for providing exceptional customer service while assisting patrons with ticket purchases, resolutions, and event information. This role involves handling cash and credit transactions, managing ticket sales, addressing customer inquiries, and ensuring a positive experience for all guests. The Box Office Representative must have strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

This role pays an hourly rate of $15 to $16.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until May 2, 2025.

Know and understand the operations of the Paciolan ticketing system
 Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
 Know and understand seating charts and configurations of the DLTCC
 Perform transactionsfor all events on the ticketing system with efficiency and accuracy
 Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
 Communicate and satisfy patrons with world class customerservice
 Operate phone and address call in patrons’ requestsforinformation
 Reconcile all moniesreceived from ticketsales
 Maintain confidentiality
 Additional duties may be assigned by Box Office Director or Box Office Supervisor

 Ability to multitask in a fast‐paced environment
 Familiarity with Windows based computers
 Possess excellent customerservice skills
 Experience working with the public and cash
 Ability to work independently and as a productive member of a team
 Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidaysin addition to traditional business hours

 Periods of prolonged standing, withstanding hot and cold weather temperatures, and medium to high levels of noise during events are often expected.

 Must be over 18 years or older
 Strong verbal communication skillsin the English language (Spanish is a plus)
 Proven ability to work well with all levels of management
 Strong analytical and problem‐solving skills

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.