Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Merchandise Lead assists the Merchandise Manager in overseeing the merch operations for concerts and events at the Ford Idaho Center.

This role will pay an hourly wage of $15, plus tips.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until May 2, 2025.

The Ford Idaho Center is the premier Multi-Event Complex in the Pacific Northwest. Attend a concert, convention, sporting event, trade show, or an equestrian show, and you will be treated  to a first-class experience.

• The Merchandise Lead assists the Merchandise Manager in overseeing the successful operation of artist merchandise for all concerts & events selling merch
• This position will require a commitment to be on-site for a minimum of 75% of all concerts & events selling merch. This includes nights and weekends throughout the year as needed, as well as show days to setup stands and count in/out merchandise before and after shows.
• A flexible schedule is necessary for advancing, hiring and training.
• Aid the Merchandise Manager to maximize space, set up queues, and ensure all merchandise areas are safe, clean, and well organized
• Cooperate with the Merchandise Manager to maintain all venue-owned merchandising equipment & POS iPads to ensure proper working condition.
• Support successful sales operations by hiring, training, and mentoring additional merchandise sellers as needed to ensure an exceptional experience for all guests and artist representatives
• Ensure team compliance with Ford Idaho Center policies and procedures.
• Report all incidents, accidents, needed repairs, and customer feedback to the Merchandise Manager, during the course of an event.
• Other duties as assigned by Merchandise Manager and venue management

-Fulfill all responsibilities of Merchandise Seller.

            -Helps setup/tear down merch stands with other sellers

            -maintains accurate counts when selling merch and handling cash

            -demonstrates excellent customer service skills; friendly, courteous & respectful with patrons, staff and tour representatives

            -works well under pressure; able to get patrons through lines quickly and efficiently with loud nose from concerts and shows.

            -Team player, able to work well with a team of merch sellers in a fast-paced environment

            -Ability to work outdoors during summer amphitheater season in hot weather.

• Enjoy concerts and events
• Possess outstanding written, verbal, and documentation skills
• Be proficient in professional communication standards
• Possess excellent interpersonal skills
• Ability to work with the public and possess conflict-resolution skills
• Ability to lead and direct a team
• Flexible schedule, ability to work nights and weekends as concerts are scheduled
• Ability to work 12-18 hours on event days
• Ability to work outdoors during summer amphitheater season in hot weather.
• Be a self-starter with the ability to work independently with minimal supervision
• Be highly organized and have meticulous attention to detail
• Be outgoing, friendly, and personable
• Be extremely reliable, dependable, and responsible
• Be professional and courteous with a positive attitude
• Exercise discretion and confidentiality
• Ability to effectively communicate in English
• Ability to exercise composure and handle multiple priorities in fast-paced and potentially stressful situations
• Ability to problem-solve and quickly and effectively diffuse problematic situations
• Possess excellent sales skills
• Proficiency with Google Suite including Google Drive, Gmail, Google Docs, and Google Sheets and/or the Microsoft Word equivalents to complete all work
• Proficient in handling cash and processing payments on a variety of processors
• Familiarity with atVenu preferred but not required
• Ability to work in a loud environment
• Must be knowledgeable or willing to learn to work with touch screen systems, payment processors, computers, money counting machines, and other office or event equipment as necessary
• An appropriate attitude and interpersonal skills will take precedence in the hiring process
• Candidates with documented prior experience will take preference
• The employee may be needed to lift or move up to 50 pounds using appropriate lifting methods
• Specific vision abilities required by this job include close vision, peripheral vision, and color vision

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.