Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

This part-time position provides managerial assistance and essential support for PPG Paints Arena events including hockey games, concerts, family shows, etc.  Specifically, an Event Staff Supervisor assists in the supervision of ushers, event security, ticket takers, and other event staff members.

This role will pay an hourly wage of $20.57. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until April 18, 2025.

PPG Paints Arena, home of the 5-time Stanley Cup Champion Pittsburgh Penguins and managed by  OVG, is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, Eastern Ohio, and Northern West Virginia. Hosting more than 150 events and 1.6MM guests per year, PPG Paints Arena’s state-of-the-art design offers the flexibility needed to host a wide variety of events and event types, with seating configurations ranging from and intimate 4,000 theatre to over 19,000.Annually ranked as one of the Top 20 arenas in North America in live entertainment attendance and ticket sales, PPG Paints Arena has proven to be a must-play arena in the upper mid-west and northeast United States.

• Supervises all event staff departments within an assigned area for a given event
• Serves as a point-of-contact for employees who seek assistance relating to guest service challenges, housekeeping matters, security concerns, etc.
• Provides solutions to aforementioned issues by communicating with guests, management, department leads, and/or command center
• Assists in sustaining PPG Paints Arena guest service initiative by supporting proper employee behaviors, properly addressing any failures and reporting issues to management
• Encourages development of employees’ service skills and assists with incentive program
• Provides clear, concise, and timely communication of detailed event requirements to event staff
• Provide clear, concise, and timely radio communication when handling guest incidents or complaints
• Is proactive in seeking out ways to improve service, employee procedures, etc.
• Understands emergency response plan and can help facilitate process with assigned employees
• Monitors functioning of elevators, escalators, etc. and contacts management/service personnel in the event of any problems involving maintenance or rider issues.
• Record pertinent post-event notes for managerial review
• Be willing to provide other managerial assistance and support when requested

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                        

• Bachelor's degree from four-year college or university preferred
• 1 to 2 years related experience and/or training or equivalent combination of education and experience
• Working knowledge of the principles of facility management, services, and equipment for a similar facility
• Must agree to be trained in and willing to help sustain PPG Paints Arena’s guest service principles

Skills/Aptitudes                                                       

• Exudes exceptional guest service qualities, leadership skills, and professionalism
• Supervisory experience required
• Utilizes excellent interpersonal and written communication skills
• Demonstrates ability to prioritize multiple projects and find solutions to issues
• Professional presentation, appearance, and work ethic
• Ability to work under limited supervision and to interact with all levels of staff including management
• Must be available to work flexible hours, which will include evenings, weekends, and holidays

Physical Demands

While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function.  Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-8 hours daily.  Ability to communicate via two-way radio.

Computer Skills                                                        

In order to perform this job successfully, an individual should understand how to use a computer and/or iPad

Certificates, Licenses, Registrations

No certifications are required.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.