Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

To provide UBS Arena Guests with comprehensive customer service and ticketing services. Specialization of Ticketmaster products will include Archtics, TM Host & TM1 Sales to sell tickets & provide Will Call as needed. This role is supported by and works closely with the entire ticket operations team.

This role will pay an hourly wage of $21.70 to $22.36. 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until April 18, 2025.

UBS Arena at Belmont Park is made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The state of the art arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.

UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard. 

• Cash Handling; Bank Procedures and Check-out Procedures
• Answer phone with prompt and courteous attitude, if needed.
• Guest Relations
• Will Call Window
• Running Ticket Program on Computer for Sales
• Processing Opening and Closing Paperwork
• Knowledge of Talent and Entertainment
• Have a positive attitude
• Keep a clean, well-groomed appearance
• Provide customer service to patrons during box office hours of operation.
• Need to be able to work in TM Archtics, HOST, and TM1 for event sales.
• Remain current with new software/product releases.

• Perform all other duties as assigned.

• Working Knowledge of Cashiering, Customer Service
• Entry level knowledge of basic computer operation and Point of Sales systems
• Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
• Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
• High School Diploma
• Previous Ticketing experience preferred
• Working knowledge of Windows based PC programs
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
• Candidate must also have the ability to work with the public and possess conflict resolution skills.
• Ability to work well within a team environment, yet comfortable completing tasks independently.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
• A high degree of personal integrity and consistently put the interests of the organization first.
• Must be a great communicator and cross-organizational collaborator.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.