Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

This position reports directly to the Event Operations Manager and is responsible for supervision and direction of electrical/water service setup and housekeeping staff team and temporary labor employees in their duties of general building cleaning, as well as event room/hall set-ups and breakdowns as required for the Miami Beach Convention Center, campus and associated exteriors parcels (Pride Park, Collins Canal Park, Venu & Rum Room).

This role pays an hourly rate of $19 to $21.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until April 18, 2025.

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings.

A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC’s immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises and assists utility housekeeping workers and temporary labor workers in the general cleaning of the venue, MBCC campus, and its equipment/inventory.
• Supervises and assists utility setup workers and temporary labor workers in the set-up of tables, chairs, risers, stages, and other associated equipment required for all meeting rooms, exhibition halls, pre-function/lobby, and/or MBCC campus space.
• Works with the Event Operations Manager and the Assistant Event Operations Manager in the development of daily work tasks sheets and ensures that these tasks are completed in a first class and efficient manner.
• Works in conjunction with the public safety and venue operations departments to ensure that comprehensive energy conservation and safety programs are adhered to in the daily operation of the building.
• Trains and effectively communicates with staff regarding responsibilities and expectations.
• Advise and provide recommendations of staff’s qualifications.
• Works with staff to develop and maintain a service-oriented attitude.
• Assists in the adjustment of floor plans with Event Managers, General Service Contractors, AV Partners, and Internal Team.
• Understand, inspect, and maintain protocol for all surfaces (terrazzo, carpet, concrete, wood) interior and exterior of MBCC and it’s campus.
• Understand and maintain safety protocol for all equipment during setup & breakdown.
• Inspection of overall venue and advise of damages of equipment and/or venue damages to appropriate departments.
• Advise and ensure staff are following protocol, safety compliance & SOP for tasks to ensure the integrity of the equipment, equipment cleaning, and surfaces are in maintain & in compliance.
• Daily plan and execute production logistics from move-in, show days and move-out.
• Assist with employee training, scheduling, inventory controls and external vendor relations.
• Ability to communicate effectively with internal departments and clients.
• Ability to read event resume and venue drawings to set leased space.
• Ability to write daily post notes for the following shift to follow.
• Completes daily housekeeping/setup services logs for billable/nonbillable and submits daily logs to the Assistant Event Operations Manager
• Any other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

Supervises a talented team of utility workers and part-time temporary labor workers. Carries out supervisory responsibilities in accordance with OVG policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent required.
• Minimum two (2) years of supervisory experience.
• Possess a strong working knowledge of venue housekeeping standards and practices as well as public assembly venue set-up requirements.

SKILLS AND ABILITIES:

• Ability to read and write in English.
• Ability to effectively supervise a crew of custodial workers.
• Ability to motivate employees to maintain a high morale and positive attitude.
• Ability to handle more than one task at a time by prioritizing tasks.
• Possess a strong attention to detail and the ability and initiative to maintain the venue and campus as first-class events facility operations.
• Bilingual (English/ Spanish) highly desired.
• Good organizational skills and attention to detail required.
• Person must be able to lift and move heavy objects of varying weight and size.

COMPUTER SKILLS:

• To perform this job successfully, an individual should have basic computer knowledge.
• Experience with Microsoft Suite preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• First Aid, Forklift and OSHA Certifications are preferred.

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Event Services Supervisor job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Event Services Supervisor job. While performing the responsibilities of the Event Services Supervisor, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. The employee is frequently required to exert various types of physical exertion, such as prolonged reaching, bending, kneeling, and lifting. Vision abilities required by this job include close vision.

WORKING CONDITIONS:

While performing the responsibilities of the Event Operations Supervisor, these work environment characteristics are representative of the environment the Event Operations Supervisor will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Event Operations Supervisor Job. 

The Event Operations Supervisor works in indoor and outdoor work settings with mild to adverse exposure to environmental hazards.  The incumbent must be able to climb stairs and ladders and walk long distances to access all areas of the facility. The noise level in the work environment is usually mild to loud. Incumbents in this position work in varying settings and will be subject to noise and some atmospheric conditions such as fumes, odor, dust, etc.

WORK SCHEDULE:

The work schedule for this position is driven by business demands, event operations, and project requirements. Candidates must be able to work extended hours and have a flexible schedule, including late nights, early mornings, weekends, and holidays. Availability to support operations across a 7-day workweek may occasionally be necessary.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.