Oak View Group

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Concessions Stand Lead | Part-Time | Arkansas Travelers (Dickey-Stephens Park)

Location US-AR-North Little Rock
Job ID
2024-19659
Location Name
Arkansas Travelers (Dickey-Stephens Park)
Category
Guest Services
Type
Regular Part-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Concessions Stand Lead will manage every aspect of their assigned events from the opening stages through the end of the event; oragnize, stock, and supervise concession stand staff; oversee staff  and product to ensure events run smoothly; coordinate communication between cashiers and cooks and delegate assignments; be responsible for and ensure overall customer satisfaction and experience.
 

This role will pay an hourly wage of $13.00-$15.00, plus tips.

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

 

This position will remain open until April 4, 2025

About the Venue

Dickey-Stephens Park (DSP) was built in 2007 and has been a staple in the central Arkansas Community since its inception. DSP is located in North Little Rock, just across the Arkansas River from downtown Little Rock. It primarily serves as the home for the Arkansas Travelers (Seattle Mariners AA Affiliate) but also serves as an entertainment venue for dozens of community events throughout the year.

Responsibilities

  • Service, and supervise all events
  • Plan, direct and evaluate the work of subordinates
  • Provide leadership and guidance for event personnel
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
  • Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
  • Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
  • Assist in the preparation of building to meet the requirements of upcoming events/shows
  • Assist with the completion of post-show event settlements
  • Function as a liaison between users of the facility and the facility staff
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
  • Make hospitality arrangements as needed
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Review emergency planning procedures with all event staff for each event
  • Create and distribute detailed data sheets prior to every event
  • Prepare and approve bi-weekly payroll for all event staff and security staff
  • Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
  • Serve as Manager on Duty as scheduled
  • Other duties and responsibilities as assigned
  • Ability to follow directions and work in a fast-paced, high-stress environment.

Qualifications

  • One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Strong oral and written communication skills
  • Strong computer skills in Microsoft Office applications, word processing, and Internet
  • Possession of, or ability to obtain, a valid drivers’ license
  • Knowledge of operational characteristics of events
  • Ability to identify the needs of users of the facility
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Knowledge of principles of supervision, and training employees.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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