Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Under general supervision from the Director of Event Services and Event Managers, the Event Coordinator serves as liaison between event organizers, guests, facility staff, service providers and other stakeholders. Event Coordinators may work alongside an Event Manager or in the absence of an Event Manager.

This is a part-time, as needed, position with no minimum number of hours guaranteed.  Work schedules are determined by event activity on an as needed basis.

This role will pay an hourly wage of $20.00-$23.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until March 21, 2025.

The Greater Richmond Convention Center is the largest meeting and exhibition venue in the Commonwealth of Virginia. With 178,158 square feet of contiguous exhibit space, a 30,550 square-foot Grand Ballroom and 50,000 square feet of additional meeting/banquet space, the GRCC is well-positioned to host a variety of events from small meetings to large trade shows and conventions. Situated along the I-95 corridor, the GRCC lies within a 500 mile radius of one half of the U.S. population. The Richmond Region is an affordable market in Central Virginia with the Blue Ridge Mountains to the north, the Atlantic Ocean to the south, Washington D.C. to the east and North Carolina to the west.

JOB DUTIES (including, but not limited to):

• Communicate in person with event organizers on event days and monitor event activity.
• Serve as a facility representative at events; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints.
• Take reasonable steps to ensure a high level of customer service is being provided by facility staff
• Monitor the work of facility staff to ensure event needs are being met and the Center is being maintained.
• Identify any safety concerns and work with appropriate staff to resolve them.
• Liaise with public safety officials in the event medical, fire or police personnel respond to the Center.
• Prepare written evaluations of assigned events
• Answer questions and provide information to facility customers
• Facilitate pre-event and post-event walk through to assess facility condition
• Perform other duties as required

Knowledge Of:

• Operational characteristics, services provided and activities of public assembly facilities
• Event presentation and event production needs
• Principles of supervision and training
• Fire and public safety regulations
• Terminology used in entertainment and convention settings
• Customer Service practices
• Relevant federal, state, and local regulations

Ability To:

• Work effectively in a service-oriented environment subject to frequently changing priorities
• Identify job related challenges and make corrective recommendations to supervisor
• Work independently in the absence of supervision
• Be well organized and an excellent multi-tasker
• Manage under pressure and practice good time management
• Provide work directions to and work alongside subordinates
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with event organizers, event participants, guests, staff and vendors
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days

Experience:

• Minimum of one (1) year experience in Event Coordination (preferably with a convention center, hotel, sports facility, performing arts facility or other multi purpose public assembly facility) or Meeting Planning
  Education / Training:
• Bachelor’s degree from an accredited college or university with major course work in facility or event management, hospitality management, marketing, public relations, business management, or other related field
• Additional years of experience may be substituted for formal education
  Licenses or Certificates:
• Possession of, or ability to obtain a current CPR certificate
• Possession of, or ability to obtain a Virginia driver’s license

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.