Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Ticket Operations Premium Manager is responsible for help overseeing and enhancing the ticketing operation, from back-end processes to customer interaction. This role entails optimizing inventory management, managing communications, and implementing innovative solutions to support revenue growth. The Ticket Operations Premium Manager will work collaboratively with various internal and external stakeholders to ensure a seamless ticketing experience, drive promotional efforts, and maximize ticket sales. This comprehensive overview of the Ticket Operations Premium Manager position includes critical responsibilities, qualifications, and working conditions necessary for potential candidates.

This role will pay a yearly salary of $75,000 to $85,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until March 21, 2025

UBS Arena at Belmont Park is made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The state of the art arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.

UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard. For more information on the venue’s sustainability efforts, please visit UBSArena.com/sustainability.

Located on the historic grounds of Belmont Park, UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car. To plan your trip, please visit UBSArena.com/plan-your-trip.

For additional information, please visit UBSArena.com or @UBSArena on Facebook, Instagram and Twitter. 

Ticket Operations Management:

Provide essential support for back-end operations, ensuring efficient ticket inventory management and a seamless customer purchase flow.

Manage ticket sales processes, including internal sales and complimentary tickets, ensuring timely fulfillment and resolution of inquiries.

Inventory and Pricing Management:

Oversee the development and execution of strategic plans related to inventory allocation, pricing structures, and financial settlements across events.

Set up products and manage ticket manifest in the primary ticket platform to ensure accurate inventory control.

Event Preparation:

Collaborate with marketing to create and implement promotional campaigns aimed at driving awareness and attendance.

Assist in the planning and execution of events, including manifest creation, pricing strategies, and operational testing.

Ticket Reporting and Analysis:

Assist in the creation and distribution of daily, weekly, and monthly ticketing reports.

Optimize ticketing databases and CRM solutions to enhance reporting, sales efficiency, and operational effectiveness.

Monitor and analyze ticket sales performance, identifying opportunities for continual business improvement.

Collaborative Relationships:

Work closely with internal teams, including finance, legal, and analytics, to align ticketing operations with broader organizational goals.

Build strong relationships with event promoters, ticket providers, and other stakeholders to align on event needs, pricing, and inventory management.

Customer Experience and Operations:

Uncover and propose new ticketing platforms that enhance customer experience and operational efficiency.

Lead efforts to ensure a flawless execution of the ticketing process on event days, handling any real-time issues that arise.

Access Control Management:

Help oversee scanner programming and operations, ensuring a smooth entry process for attendees.

Coordinate with venue operations and security teams on crowd control and ticketing-related issues during events.

System Administration:

Act as one of the departments point of contact for administration of the venue’s ticketing system, ensuring its functionality on both dark and event days.

Monitor the daily operations of the ticketing system, ensuring it aligns with necessary compliance and restriction standards.

Working Conditions:

• Availability to work on event days, including evenings and weekends as required.
• Fast-paced environment requiring quick problem-solving and a proactive approach to operational challenges.

Capable of lifting 15 lbs as needed for the task at hand

• Minimum 3-5 years experience with proven experience in ticket operations management or a related field within the entertainment or sports industry.
• Strong analytical skills with the ability to optimize processes and report on sales performance.
• Excellent communication and interpersonal skills, with a focus on relationship building.
• Familiarity with Ticketmaster platforms such as Archtics, Account Manager Tools, Host, TM1, and CRM solutions.
• Highly organized with a strategic mindset, capable of managing multiple priorities and projects simultaneously.
• Ability to lead teams and coordinate effectively with various departments and external partners.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.