Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director of Operations reports directly to the VP of Operations. The Director of Operations will direct, supervise, and schedule all aspects of operations including maintenance staff, IT staff, operations crew, ice crew, and housekeeping while maintaining ADA compliance and working cooperatively with other departments to assure facility readiness and smooth operation of events.

This role will pay a yearly salary of $90,000 to $115,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until March 14, 2024

Essential Duties & Responsibilities:

• Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility, and consistent with the goals and objectives of the client, facility, and corporation.
• Plans and coordinates a variety of facility set-ups including (AHL) ice hockey games, family shows, concerts, sports and trade shows, conference and banquet configurations.
• Oversee facility maintenance program and development of the Computerized Maintenance Management System (CMMS)
• Manage subordinate supervisors who oversee employees on the operations team.
• Develop and maintain working relationships with all departments.
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility.
• Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
• Develop program to train all employees on fire/life safety and emergency procedures.
• Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and enhancements.
• Assist in the preparation and negotiation of service agreements for housekeeping services, and other operations agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy.
• Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Ensure contractual agreements are met and clients’ event requirements and changes are made in a timely fashion.
• Act as liaison between clients and facility contractors as needed.
• Plan, budget, and schedule facility’s modifications including cost estimates, bid sheets, layouts and contracts for construction and conversions.
• Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
• Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws.
• Other duties as assigned.

Required Qualifications:

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree from an accredited four-year college or university, and six (6) years related experience in the public assembly industry (stadiums, arenas, and/or convention centers). Relevant education and experience may be substituted as appropriate.
• 6-8 years' experience in Arena/Entertainment Venue Experience.
• Minimum of 3-4 years’ experience supervising/training personnel.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Experience managing and training a team.
• Possess a demonstrated knowledge of NHL/AHL standard rules, regulations, policies, and procedures.

• Possess a demonstrated knowledge of ice resurfacing equipment and principles

• Experience in contract negotiations, budget preparation, contracts, and purchasing procedures.
• Possess any licenses, certificates or training required by local, state, or national authorities for the operation of the equipment found in the facility.
• Ability to read and comprehend blueprints, drawings, and other related materials.
• Ability to establish and maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scrubbing machines or other light power-driven equipment.
• Skilled in operating a personal computer using Windows and Microsoft Office software.
• Ability to operate standard office equipment including copier and fax machine.
• Ability to follow oral and written instructions and communicate effectively with other in both oral and written form.
• Ability to organize and prioritize work to meet deadlines.
• Ability to work effectively under pressure and/or stringent schedule and produce accurate results.
• Be licensed and insured to operate a motor vehicle in the United States.

Working Conditions

• Minimal travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Working from various heights
• Extensive time spent with moderate to loud noises
• Work in a shared office environment
• Extensive walking and moving around the facility (require personal mobility)
• Lifting, carrying, & moving items
• Climbing of stairs
• Use of manual dexterity

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.