Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

As a Supervisor of the Guest Services Team, you and your team will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will oversee all venue event staff and assist with various ticketing and customer service issues. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay an hourly rate of $16.50.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until March 13, 2025

• Provide direction, oversight, and supervision of the Event Staff employees.
• Provide training, coaching and supervision of “Potential Supervisors.”
• Responsible for general set-up and break-down of customer access areas in addition to “building walk” responsibilities
• Function room and after-hours coverage, as needed.
• Assist with scheduling of Event Staff employees.
• Provide the primary level of guest assistance in the seating area.
• Required to have a thorough knowledge of building policies, procedures and event requirements.
• Provide access control, crowd management and ensure the venue is safe for guests.
• Direct guests and provide venue information.
• Act upon all comments/complaints in a prompt and friendly manner.
• Complete appropriate reports when necessary
• Ensure a safe and fun environment for all guests, staff and performers.
• Event Staff employee uniform laundry/equipment responsibilities including inventory.
• Other duties as assigned.

• Holiday, weekend and night availability
• Must be 18 years of age or older
• Must possess a minimum of 1-2 years in customer service

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.