Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Lead Concessions Runner, (LCR), is responsible leading and supervising the team of Concessions runners. Responsible for performing the following F&B warehouse operations including inventory, receiving, clean-up, and transfers. This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which includes evenings and weekends. A passion for customer service, availability, professional presentation, outstanding interpersonal skills, self-direction, and independent decision-making skills are required.

This role will pay an hourly wage from $16.00 to $18.00

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

The Donald L. Tucker Civic Center features a 12,500-seat arena, 34 luxury suites, 476 club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. The arena is home to Florida State Men’s and Women’s basketball and is known for its electric atmosphere and fierce home court advantage. Not only a music and sports venue, the arena also is frequently used for trade shows, large catered functions, receptions, religious services, and classes. You can learn more about our venue at tuckerciviccenter.com.

• Responsible for assisting with receiving and distribution control for F&B in the venue.
• Maintain sanitation and organizational systems of all warehouse storage areas.
• Fulfills all event expectations including but not limited to delivering product to stands during events, post-event clean-up and break-down, equipment storage, sanitation and maintenance.
• Ensure that appropriate stocking levels are met for each stand for each event; rotate products FIFO and maintain integrity of products.
• Ensure proper transfer process of products between locations, including follow-up documentation.
• Responsible for concession and other F&B equipment cleaning and maintenance: portable equipment, carts, floors, refrigeration, and lighting.
• Conduct walk-through of the warehouse and storage areas after the completion of the day to ensure all areas are clean.
• Responsible for checking out NPOs, Sub-Contractors, and other Concessions Runners at the end of the event. Ensuring all clean-up is done, and stock put away.

Knowledge, Skills and Abilities:

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (i.e. regarding product or equipment challenges during an event) quickly and under pressure.
• Ability to speak, read, and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concession locations: geographical location, equipment, evacuation procedures.
• Possess valid ServSafe Food Handlers certification and Alcohol Service certification or ability to obtain said certifications.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession operations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.

• High School diploma or equivalent.
• Hospitality experience or similar venue experience a plus.
• Food/Alcohol service certification preferred.

Physical Dimensions:

Performing the duties of this position involves extensive and continuous standing and walking.  Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl.  The employee is frequently required to lift up to 50 pounds.  The vision requirements include the ability to adjust focus, peripheral vision, and close vision.

Working Conditions & Hazards

• Exposed to weather and non-weather-related cold temperatures.
• In areas with low levels of CO exposure.
• Wet and slippery floors.
• Extreme hot surfaces.
• Pinch points and tight working spaces throughout building.
• Exposed to high noise levels.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.