Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

This is highly responsible professional work coordinating and supervising the parking operations and all aspects pertaining to event parking management and assigned traffic control. Work involves responsibility for the supervision of office support and the coordination of operational activities. Employees in this position are expected to be able to perform any and all work tasks and comply with any work schedules, attendance, or duty requirements which may be established by department rules. Work is performed with considerable independence under the general direction of the parking manager and work is reviewed through conferences, observation, and evaluation of results achieved. 

This role will pay an hourly rate of $21.63

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Job expires 12/31/2024

• Coordinates and supervises all parking activities, including office support activities, record keeping, budgeting, applications, and related activities.  
• Handles complaints and related problems with the public, staff or traffic police involving parking issues and any other related areas. 
• Coordinates parking plans with third party vendors for special events occurring, including variable message board placement, and messages to direct traffic.  
• Monitors performance of vendors to ensure all assets are properly maintained and operated.  
• Performs related work as assigned. 
• Responsible for the hiring, disciplinary actions, performance evaluations, scheduling, training and development of approximately 20 part time parking staff
• Responsible for developing and updating the Parking Department's Policies and Procedures Manual, to be included in the overall Events Department manual
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's mission and principles
• Hire, develop, train, and support team of in-house part-time parking supervisors.
• Ensure all parking systems are operational 
• Inspect all parking systems/devices to ensure operational.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the essential duties of this job, the employee constantly operates a computer and other office devices such as telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange information to clients, part time staff and co-workers; constantly moves around the facility before, during and after events to observe, report, supervise staff and provide excellent service to clients.

Work Environment:

The duties of this position are performed primarily in doors and occasionally outdoors in all types of weather conditions. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

This job description is subject to change.

• High school education or equivalent.   

• Basic arithmetic skills  

• Experience working in the customer service industry is a plus.   

• Must have one (1) year’s previous experience.  

• Good communication skills.   

• Ability to work effectively as a team player.   

• Must have flexibility to work all shifts, including graveyard and weekends.  

• A driver’s license may be required depending on the business needs of the parking location.  

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.