Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Event Staff position is responsible for providing a safe and welcoming environment for all patrons and employees and filling multiple staffing posts that may vary from event to event. Event Staff are the first and last impression and front facing role to the guests for the venue, university, and clients. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. These posts include but aren’t limited to: ticket taker, usher, ADA Assistant, and providing exceptional general guest services.

This role will pay an hourly rate of $18.50

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

The Tsongas Center on the campus of UMass Lowell (UML) is a 7,000 seat multi-purpose arena. The Tsongas Center is one of the premier arenas in the New England region and is home to UML Division I Men’s Ice Hockey, UML Men’s and Women’s basketball programs, PWHL Hockey, Massachusetts Pirates Football as well as a variety of events including concerts, family shows, comedy, and other live events. The Tsongas Center serves as a public venue to the community and has been a staple of the region for the past 26 years. Additionally, this position supports the operations for LeLacheur Park which is also managed by our Tsongas Center Management team. 

• Maintain consistent alertness and observation to surroundings
• Communicate efficiently at all times with necessary parties
• Provide Tsongas deliverables above guest expectation
• Assist with emergency and standard procedures and guest safety at all times
• Assist with resolving patron questions and concerns during events
• Maintain a positive disposition and asset to the team

• Must be at least 18 years of age
• Ability to work independently and collaboratively
• Ability to communicate and comprehend English both verbally and in written form
• Must be able to stand for long periods of time
• Ability to carry out routine physical tasks (e.g.:walk, crouch, climb stairs, lift 10+ pounds, push a wheelchair, etc.)
• Ability to utilize necessary technology (e.g.: email, online scheduling, two-way radio, scanning devices, etc.)
• Able to perform basic visual and auditory functions
• Ability to perform in varying climates and settings (e.g.: temperature variances, lighting and sound variances, air quality differences, weather variances, etc.)
• Reliably work scheduled shifts
• Ability to work days, nights, weekends, and holidays as necessary

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.