Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Assistant General Manager is responsible for assisting the General Manager with the efficient, professional and profitable operation of the venue.  The Assistant General Manager aids the General Manager in overseeing all f/t and p/t positions, and ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. The Assistant General Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will oversee unit inventory management and ordering.  The Assistant General Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

This is a key position for the effective and profitable operation of the business.  The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends.  Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required. 

This role will pay a salary of $65,000 to $80,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

Built in 1908 by opera impresario, Oscar Hammerstein, the once–lavish Metropolitan Opera House is recognized internationally for its superb acoustics and once served as a recording hall for the Philadelphia Orchestra.

Known for decades as “The Met”, its life as a Grand Old Opera House was followed by years of changing fortunes as a movie theater, a venue for basketball and boxing, a vocational school, a gospel concert hall and finally as home to the Church of the Holy Ghost. In its glory days, “The Met” presented theater and vaudeville as well as the likes of James Cleveland, Mahalia Jackson, The Dixie Hummingbirds and The Caravans. In all of its roles, the Met earned a level of popular affection that remains strong among residents of North Philadelphia and the city as a whole.

The Met’s historic value is certified by the Philadelphia Historic Commission and by its listing on both the Pennsylvania State and National Registers of Historic Places. Despite its birth in another cultural era, The Met possesses both the city’s largest performance stage as well as its largest theatrical auditorium in which it hosts over 100 concerts and community events a year.

• Assists in the overall effective management of the concessions andd catering operations.
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies.  Reports any alcohol service or compliance issues to management immediately.
• Assist in the management of concessions events from set-up to close, including handling all communication with hourly staff, culinary staff & guests.
• Ensure legal, efficient, professional and profitable operation of the venue.
• Generate and review financial reports, including event reports, labor and product costs, wage and salary control, P&L financial statements.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Author, review and amend policies & procedures, as requested by the General Manager.
• Author and amend contracts; authorize terms as directed by the General Manager.
• Oversee scheduling and labor allocation.
• Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists supervisors in preparing and attaining future goals.
• Provides each supervisor with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective supervisory and support team.
• Gives staff clear direction, and provides the necessary assistance for them to provide them to perform their work.
• Assists the General Manager in evaluating each employees performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.

• BA or BS with business-related major; accounting minor or credits preferred.
• Minimum 5 years management experience in food-related or concessions industry.
• Concessions Manager Certificate from the National Association of Concessionaires.
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Valid Alcohol Service Permit if required by state and/or county of venue.
• Familiar with inventory cost control and menu planning.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.