Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Job Description:
The Manager of Service (Premium & Firebirds) is responsible for servicing the needs of existing Suite & Premium Members with excellent customer service, providing assistance and maintaining constant contact to accounts while also generating incremental revenue. The ideal candidate is an experienced premium sales/service professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude, and maximizes opportunities to increase revenue potential, drive attendance, and retention.
This position will oversee a team of service executives, providing guidance, support, and mentorship to ensure the highest standards of customer service are met. The Manager of Service will be responsible for fostering a collaborative and motivated team environment, setting clear goals, and driving performance to achieve departmental objectives. Strong leadership skills are essential to inspire and develop the team, ensuring continuous improvement and professional growth.
The Salary For This Position Is Between $85,000 - $100,000 Plus Bonus.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)
This position will remain open until Dec 31, 2024.
The AHL Coachella Valley Firebirds are owned jointly by Oak View Group and the Seattle Kraken ownership group. The Firebirds are the affiliate of the Seattle Kraken. The Firebirds finished both their inaugural 2022-23 season and 2023-24 season as the Western Conference Champions and play their home games at Acrisure Arena.
Learn more at CVFirebirds.com
America’s hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and acoustically designed for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.
Essential Duties & Responsibilities:
Required Experience & Qualifications:
Education and Experience:
Working Conditions:
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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