Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Assists customers, clients, events staff, tenants, employees and the general public by operating a multi-line telephone system to answer incoming calls, providing information, and delivering any other customer service needed, by performing the following duties.

This role pays an hourly wage of $15.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 31, 2024.

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide superior customer service to all telephone inquiries and facility visitors.
• Assist in resolution of guest complaints.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, information about events at the facility and other inquiries.
• Welcomes on-site visitors, determines nature of business, announces visitors to appropriate personnel, directs visitors as needed.
• Ensure that necessary safety protocols are being followed. Provide PPE if necessary.
• Monitor radio communication for Guest Service purposes.
• Perform other clerical duties as needed.

Education and/or Experience                                                  

High School diploma or general education degree (GED)

1 year related experience and/or training; or equivalent combination of education and experience

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous Receptionist/Guest Service experience preferred
• Excellent oral, written and interpersonal skills
• Ability to interact with all levels of staff including management
• Detail oriented with ability to work unsupervised and to function both independently and as a team member
• Position requires flexible schedule to include evenings and weekends, and may occasionally include holidays. Hours are based on our event schedule.
• Must be 18 years of age or older

Computer Skills                                                             

To perform this job successfully, an individual should have knowledge of Microsoft Office software and how to research information using the Internet.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires extended periods of sitting and use of a telephone receiver/headset.  Position is not substantially exposed to adverse working conditions.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.