Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview - Full Time Opportunity
This position is responsible for representing the organization professionally by answering incoming calls, properly routing them, taking messages, assisting customers with information, and greeting visitors.

This role will pay a salary of $16 to $18.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until December 31, 2024

Palm Beach County Convention Center, managed by Spectra Venue Management, opened its doors in 2004. This 350,000 square-foot center has established itself as the premier boutique’ meeting destination in South Florida and one of the top convention centers in the country; hosting a diverse array of conventions, trade shows/consumer shows, conferences, social events, and meetings located in the Heart of Downtown West Palm Beach. The convention center is an architectural masterpiece designed with the look and feel of a luxurious cruise ship, featuring 100,000 square-foot exhibit hall, a 22,000 sq. ft. ballroom and 21,000 sq. ft. of flexible breakout space divisible into 19 rooms with various room size options and endless set-up possibilities, the Palm Beach County Convention Center is the ideal event and meeting destination. Nearby attractions include CityPlace, a $600-million shopping, dining and entertainment complex; the nationally acclaimed Raymond F. Kravis Center for the Performing Arts; Palm Beach’s famous Worth Avenue; and South Florida’s beautiful beaches. The convention center also added a beautiful new 400 room Hilton Hotel in January of 2016, which connected to the east side of the facility. 

Receive Visitors

• Maintain a supply of event lists for walk-up clients and/or phone calls to send by mail.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Determine visitor needs in a professional manner
• Direct visitors to appropriate department manager
• Offer refreshments to visitors where appropriate
• Ensure staff back up when absent from reception desk

Answer Phone Calls

• Operate multi-line telephone switchboard to answer, screen and forward calls, provide information regarding events, takes messages and schedules appointments.
• Answer and address incoming phone calls in a timely and polite manner
• Clearly determine the purpose of the call
• Deal with queries and provide correct information
• Forward incoming calls to appropriate staff person
• Take and deliver messages accurately and completely
• On a weekly basis, updates the automated telephone answering recording with upcoming events information.
• Provide event information as requested such as ticket pricing, event times, parking instructions, directions, area information, restaurant options, etc.

 Manage Mail

• Collect, sort, distribute and prepare mail, messages and courier deliveries.
• Prepare outgoing mail for pick-up or courier
• Organize courier deliveries

Monitor Administrative area

• Monitor people coming and going through the reception doors
• Issue visitor passes where required

• Be aware of and report suspicious activity
• Keep reception area clean and neat
• Maintain and organize reading material in lobby area

• Review meeting room schedules for food function set up.
• Schedule appointments and maintain and update appointment calendars.
• Maintain front office in orderly condition.
• Create purchase orders and submit them for payment.
• Log all incoming checks from clients.
• Performs other clerical duties as needed, such as filing, typing, photocopying, and collating.
• Performs other duties as assigned.

Financial

• Assist finance department with Accounts payable and receivables
• Basic bookkeeping duties

Clerical

• Photocopy, Fax/Scan documents
• File documents accurately
• Maintain equipment and report any malfunctions

• Prepare correspondence and contract documents and revisions as needed for department managers
• Update databases as requested
• Prepare and maintain spreadsheets
• Schedule and follow up on appointments

Personal Presentation

• Maintain a neat and well-groomed appearance
• Maintain an attentive posture
• Respond professionally to visitors and callers

Company Representation

• Maintain confidentiality and show discretion
• Adhere to company policies and procedures

• Represent organization in an ethical and professional manner
• Maintain a complete knowledge of organizational structure, personnel names and titles
• Remain calm under pressure
• Must have interpersonal skills, with the ability to resolve situations with limited incident.  
• Must be flexible and be able to adjust to changing conditions and circumstances.
• Must demonstrate a positive attitude and cooperate with staff. 

Communication skills

• Excellent Customer Service skills
• Verbal and written communication skills to interact clearly with customers, vendors and other employees
• Organization skills to keep accurate records and find important information quickly

• Write well using correct grammar and spelling
• Communicate verbally with confidence and clarity
• Ask effective questions and Listen actively and respond with empathy
• Follow instructions properly
• Understand and respond to non-verbal signals
• Visibility of work requires attention to detail and excellent organization skills. 
• Must be a self-starter; be self-motivated, and able to multi task.

Customer Service Orientation

• Clarify customer needs
• Provide solutions and support to the customer using in-depth knowledge of company products and services
• Deal effectively with difficult customers

• Patience, understanding and listening skills to respond appropriate and interact positively with upset customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Must be able to lift up to 40 lbs.

Computer Skills

• MS Word, Outlook, Excel
• Internet/Intranet
• Accurate typing skills

Work Management

• Set priorities, plan and organize tasks
• Schedule activities accurately

• Find and use resources effectively
• Pay attention to detail
• Complete tasks on time

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.