Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Human Resources Manager is responsible for managing HR for St. Charles Convention Center. The Manager interprets policies and procedures with management, providing guidance and oversight to the leadership team. The ideal candidate will partner with the regional leadership team to handle employee relations issues and manage change, as well as partner with corporate HR to lead strategic business initiatives within the Human Resources function. The ideal candidate will be a natural team player with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision and commitment throughout the organization. 

This role will pay a salary of $64,000 to $70,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

The award-winning Saint Charles Convention Center is the most elegant full-service convention venue in the Saint Louis Metro Area.  Proudly managed by Oakview Group Management, the facility boasts 154,000 square feet of flexible space, accommodating a wide range of events from 10-3,000 attendees. An IAVM Venue Excellence Award Winner and one of St. Louis’ Top Workplaces, the venue is highly-rated by clients and staff.

FACILITY FEATURES

The Saint Charles Convention Center contains 1,200 free parking spaces, 21 meeting rooms and breakouts, two elegant ballrooms, and an expandable exhibit hall with carpet and drape options. In-house services include delicious food and beverage, experienced event planners, audio visual, decorating, onsite security, marketing and more. 

• Coordinate with Corporate Talent Acquisition to post and hire all full-time candidates; participate in interviews, question generation, candidate tracking and making recommendations to leadership. 
• Assist hiring managers with recruiting efforts as needed for part-time, seasonal, and/or hourly staff to maintain staffing levels. 
• Assist in the creation and update of job descriptions (in partnership with Corporate Human Resources for approvals) and annual review for ongoing accuracy and compliance. 
• Process, track and respond timely to background and drug screen requests in accordance with venue and company policies. 
• Organize and process new hire, change, and termination paperwork for full and part time employees. 
• Organize and partner with department managers to complete new hire orientation and provide new employees solid company knowledge, guidance on policies and access to Company handbook(s) and resources. 
• Oversight of corporate-driven initiatives. 
• Acts as coordinator of Internship Program; partner with Corporate Talent Acquisition on company selection requirements and implement locally. 
• Process payroll on a bi-weekly basis.
• Ensure that all nonexempt employees are keeping accurate time records each workweek and having them reviewed and approved by their supervisors.
• Ensure facility compliance with personnel policies and procedures, local, state and federal laws and regulations. 
• Provide support to local finance team in compiling response to regulatory requests from state or federal agencies (i.e., Employee Earning Statements, Unemployment Compensation-ADP, and Employee Verifications) and attend hearings as necessary. 
• In partnership with department manager, create, review and revise written warnings, suspensions and terminations for full and part time employees. 
• In partnership with Corporate Human Resources will review termination decisions for all employees at facility. 
• Serve as primary local investigator and liaison with Corporate HR for regulatory charges (i.e., harassment / discrimination) as directed; complete internal investigations, gather data for all state or EEOC Investigations as requested by legal counsel. 
• Monitor and ensure compliance with OVG policies, local, state, and federal employment laws and regulations (e.g., FLSA) 
• Actively monitor work environment to ensure harmonious, compliant, inclusive, diverse and positive work environment by actively supporting and promoting department and company objectives. 
• Provide HR direction to management with respect to performance and discipline. 
• Coordinates and/or conducts exit interviews to determine reasons behind separation and propose solutions to reduce further turnover. 
• Responsible for guiding and answering employee questions on benefit process, carriers and provide staff resources to ensure coverage needs are met. 
• Conducts new manager/supervisor orientations on compliance issues, such as harassment and work-related injuries. 
• Work closely with department heads and managers to improve work relationships, build morale, increase productivity and retention. 
• Identify training needs/opportunities for facility and individual training/coaching needs. 
• Interface with Corporate Human Resources on regular basis providing venue update and discussing concerns/solutions. 
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the SCCC and OVG customer service principles
• Perform other duties as assigned..

• Must possess a customer-focused, positive and professional attitude.
• Ability to handle multiple tasks efficiently and effectively and meet strict deadlines.
• Proven ability to treat confidential / sensitive information appropriately.
• Ability to work with all levels of management under minimal supervision.
• Ability to communicate performance management issues to all levels of management and employees.
• Highly organized and detail oriented.

QUALIFICATIONS:  

• Bachelor’s Degree from accredited college or university (BA/BS) in human resources or related field; or a minimum 3 to 5 years’ verifiable progressive experience in Human Resources as a generalist 
• Certified as PHR, SPHR, SHRM-CP, or SHRM-SCP preferable. 
• Possess solid working knowledge of local, state, and federal employment laws and regulations. 
• Verifiable track record of displaying initiative and strong problem-solving skills. 
• Effective interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner. 
• Experience recruiting/hiring for diverse positions with emphasis on part-time or hourly positions. 
• Excellent oral, written, interpersonal and organizational skills required. 
• Demonstrated ability to adhere to strict standards of confidentiality, discretion and ethics. 
• Knowledge and experience in employment law practices (e.g., EEO, ADA, FMLA, DOL, OSHA, etc.). 
• Proven independent professional capable of forming relationships with diverse groups of employees at all levels. 
• Proficient in MS Office, Excel, PowerPoint applications; and fluency in working in HRIS database & payroll  systems. 
• Must be able to communicate clearly and concisely in the English language, both orally and in writing.  

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.