Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for all catering events and provides responsible staff assistance to the Catering Department.

This role will pay an hourly rate between $26 to $29

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

This Operations Supervisor reports to the Asst. General Manager and is responsible for managing the administration, planning, budgeting and direction for the operations of the National Constitution Center including back of house services,  conversion, custodial services, and equipment inventory control. Insures an effective and cost efficient program by controlling the Operations budget, and performs related day to day responsibilities as required.

Manages all elements of facility operations including budgeting and purchasing when applicable.  Supervisor will serve as facility safety chairman to maintain a safe and secure facility for the public and employees.  Supervisor will work in conjuncture with cafe manager and chef  to maintain safe food handling standards.

• Assume management responsibility for all services that involve equipment and set up  of catering events.
• Interview, select, train, coach, evaluate, and discipline full and part time staff. Position will deliver a termination with approval.
• Provide staff training for all employees and temporary workers
• Deliver and follow up on Performance Improvement procedures on a timely basis
• Ensure staff is working safely and are aware of proper safety guidelines
• Responsible to understand, comply with and execute parameters of Banquet Event Order
• Lead / coordinate staff training and safety programs
• Mentor / coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required.
• Assist or lead planning, directing, coordinating and review of work plans for catering operation
• Review and understand event documents to forecast staffing and equipment needs for all support personnel.
• Maintains departmental equipment; notify Operations Manager when repairs are needed
• Provide excellent customer service to internal and external clients to provide a positive employee climate.

• High school diploma or equivalent
• Two (2) or more years’ experience in an warehouse /operations position 
• Basic computer skills in a Windows format including typing, data entry and email
• Advanced computer skills and experience with MS Word, Outlook, Excel preferred
• Ability to effectively lead a team and manage in a fast paced, high pressure environment
• Possess superior interpersonal, communication, and leadership skills
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Self-motivated and excellent organizational skills
• Possession of a valid Driver’s License preferred
• Ability to work independently and as part of a team

• Ability to work long hours including a varied schedule of days, nights, weekends and holidays

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.  Constant use of the English language verbally, written or reading to read company information and communicate to teams.  Frequent use of company provided cell phone, desk phone.  Constant use of company radio for communication.  Ability to hear and respond quickly in high pressure situations to radio requests from employees, security, etc.

Physical demands:

While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary.  Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. 

Work environment:

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.