Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Restaurant Supervisor is responsible for supervising the Restaurant team and ensuring the team meets and exceeds guests’ expectations within their level of responsibility.   

This role will pay an hourly rate between $17 to $20 plus tips

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region’s largest events venue.

The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations, and so many more.

Chickie’s & Pete’s is a full-service bar and restaurant located within PPL Center, serving lunch Tuesday through Friday and open for events.

• Follow all Chickie's & Pete's service, operational, and company standards
• Provide support to General Manager in daily operations of the restaurant
• Ensures team members maintain knowledge of the menu and any specials being offered. Provides updates of any changes to the menu.
• Supervises the team in maintaining a clean and presentable work area. Ensures the venues are stocked and prepared for service at all times
• Complies and ensures compliance with liquor laws regarding alcohol service where applicable
• Complies with all departmental food and franchise contractual agreements
• Perform POS duties in regards to voids, comps, splitting checks, gratuities
• Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary
• Provides on-going supervision and mentoring to team members 
• Monitors product quality and ensures high level of guest service
• Must maintain excellent attendance and be available to work events and varied schedules per business need

Knowledge, Skills and Abilities:

• Ability to handle cash accurately and responsibly.  
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to clearly communicate, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Communicates in a positive, respectful manner to both internal and external guests.

• High school diploma or GED
• Must be 18+
• 1+ year supervisory experience as a supervisor/manager in a fast paced restaurant environment.
• Experience working in a fast-paced, high volume food court, casual, buffet, and/or nightclub in a supervisory capacity is preferred.
• Must acquire and maintain a valid Health Food Handlers Card, Alcohol Awareness Certification within 60 days of hire

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.