Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director of Event Services will oversee the Events, Guest Services, and Security Departments. This individual will manage every aspect of front of house operations in the facility from the advance planning stages through the end of the event; position will recruit, train, motivate, and evaluate all front of house staff including building security, guest services, and events. This person will ensure events run smoothly; coordinate communication between event related staff and delegate assignments and be responsible for overall customer and lessee satisfaction.

This role will pay a salary of $65,000 to $75,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

Western Kentucky’s award-winning venue – the Owensboro Convention Center – is a full-service facility overlooking the scenic Ohio River in revitalized downtown Owensboro, Kentucky. The multi-purpose center boasts just under 102,000 sq. ft. of available space, including a 44,000+ sq. ft. exhibition hall, the 8,900+ sq. ft. Kentucky Legend® Pier outside over the scenic Ohio River, and additional ballroom, meeting, and pre-function space.

The Sportscenter, one of Owensboro’s most historic buildings, opened in 1949. It is a multi-purpose, 5,000-seat arena that hosts concerts, sporting events, graduations, trade shows, meetings, and receptions.

• Assume management responsibility for all services and activities of the Events Division including the planning and directing of all facility events.
• Manage and direct development and implementation of goals, objectives, policies, and priorities of all event services and activities.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the General Manager; implement improvements.
• Select, train, motivate and evaluate all event services personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Create and develop the Events operational budget; assist in preparation of estimated revenues for facility budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as necessary.
• Prepare and present staff reports and other related correspondence.
• Respond to and resolve difficult and sensitive inquiries and complaints.
• Maintains facility’s reputation for service.
• Make immediate decisions and communicate with users of the facility in emergency situations.
• Maintain open communication between tenants, contractors, employees and public, by providing technical facility information and establishing an effective rapport.
• Plan, organize, and assign all day-to-day work assignments for event managers and event services department personnel.
• Review and recommend day-to-day operational policies and procedures for the department.
• Conduct planning, staff, and operational meetings as required insuring smooth coordination of activities.
• Meet with user groups to determine user needs and to explain facility capabilities and policies.
• Prepare, confirm, and issue service orders for users.
• Research, review, and recommend equipment, materials, and supplies required in providing event services and planning.
• Take part in reviewing and approving final billing to users prior to release of invoice.

• Minimum of 5-7 years’ experience at a supervisory level with a major convention or multi-purpose facility or equivalent position.
• College degree preferred. Emphasis in business, event management, management or related fields preferred. Additional years of experience may serve as substitute for education.
• Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days.
• Experience in Event Management Software such as Momentus Software, CC Breeze, Social Tables as well as CAD.
• Graduate of Venue Management @IAVM preferred.
• Proficient with Microsoft Office products.
• CMP, CVE or CVP preferred.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.