Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Restaurant Counter is esponsible for providing fast, efficient and friendly service at all times, while providing seamless service to our guests. The Restaurant Counter sets visual displays and prepares, packs, and serves food items to guests; and supports other counter functions to ensure the efficient and effective flow of counter operations.

This role will pay an hourly wage of $25.27. 

This is an UNION position.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.

• Interacts with guest by greeting and thanking guests in addition to anticipating their wants and/or needs to ensure a pleasant dining experience.
• Maintains a positive and friendly attitude towards customers and fellow employees.
• Responsible for opening/closing counter-service restaurants. Stock up necessary supplies or prepared food for service; setting up displays. Organize work area to create greatest efficiency and keep work area organized and clean.
• Maintain high pace while preparing and serving food in a high-volume restaurant location.
• Clean-up after shift is over. Properly store and date food in correct and allotted areas.
• Follow outlined recipes and plating guidelines to provide consistent product.
• Adhere to established health and safety guidelines and procedures.
• Report all observations of damaged/dangerous equipment. Attend food safety/sanitation training and practice those techniques.
• Take direction from outlet managers/supervisors/leads. Demonstrate teamwork and cooperation with co-workers. 
• Understands and effectively communicates OVG concepts, our philosophies and is able to relate to our diverse population of guests.
• Maintains work area throughout service day by keeping it clean, neat and orderly.
• Notifies Leads/Managers regarding guest’s complaints and concerns.
• Performs other related duties as assigned by supervisor.

Supervisory Responsibilities

• This position does not have supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirement

• Must have a High School Diploma/GED
• Must have sufficient math ability to accurately add, subtract, divide, multiply and perform other basic business math calculations and pass basic math skills test.
• Must speak, be able to read and understand English well enough to converse with customers,
• supervisor’s and employees.
• Understand written and oral direction and communicate effectively with others.

Skills and Abilities

• Must possess good organizational skills.
• Must have ability to follow directions and effectively perform the work.
• Ability to work closely with others.
• Memorize products sold within the Food and Beverage locations.
• Must have a pleasant personality and adhere to Uniform Standards policy.
• Must have a minimum of 1 (one) year food and beverage restaurant experience required.
• Able to learn/understand the importance of personal hygiene, safe food handling practices, and basic culinary skills.
• Must be able to work in a fast-paced environment.
• Must be able to work various shifts and hours to include holidays and weekends.

Certificates, Licenses, Registrations

Illinois Food Handlers Certificate

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirement

• Must be able to Stand for minimum of: __6 hours___
• Must be able to Lift ___25___
• Must be able to Sit for minimum of: _6 hours______
• Must be able to Push __25___

While performing the duties of this job, one must have the physical ability to maneuver around McCormick Place at times.  The employee may be regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell.  The employee must occasionally lift and/or move a minimum of 25 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to focus.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.