Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Operations Manager reports to the Director of Operations and is responsible for managing all elements of facility operations including budgeting, purchasing, event changeovers, equipment maintenance, telecommunications, security, custodial, audio/visual, and safety. 

This role will pay a salary of $45,000 to $51,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until December 31, 2024.

Western Kentucky’s award-winning venue – the Owensboro Convention Center – is a full-service facility overlooking the scenic Ohio River in revitalized downtown Owensboro, Kentucky. The multi-purpose center boasts just under 102,000 sq. ft. of available space, including a 44,000+ sq. ft. exhibition hall, the 8,900+ sq. ft. Kentucky Legend® Pier outside over the scenic Ohio River, and additional ballroom, meeting, and pre-function space.

The Sportscenter, one of Owensboro’s most historic buildings, opened in 1949. It is a multi-purpose, 5,000-seat arena that hosts concerts, sporting events, graduations, trade shows, meetings, and receptions.

• Manage overall daily operations of the facilities.  
• Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Manage labor hours for staff and temporary workers. Report labor allocations to Finance Department.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Manage and upkeep the facilities' custodial function.
• Ensure staff is working safely, efficiently and are aware of proper safety guidelines. 
• Order supplies, materials, and tools as needed.
• Develop and maintain an accurate record keeping system; including equipment maintenance and inventory logs.

• Minimum of three to five years’ experience in an operations position in arena, convention center or public assembly facility with knowledge of set up/housekeeping and event coordination including progressive supervisory responsibility.
• Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.
• Familiarity with OSHA requirements
• Strong interpersonal skills required; including excellent verbal and written communication skills in the English language
• Self-motivated with excellent organizational skills
• Strong verbal and written communication skills in the English language
• Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.