Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere

This role will pay an hourly rate between $13 to $16.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Formerly the Casper Events Center, the venue was renamed to the Ford Wyoming Center in January 2021. The Center is a 28,000 square foot multi-purpose facility, built high on a hill overlooking the city of Casper, Casper Mountain, and the scenic Platte River Valley. Funded entirely by the City’s portion of an optional 1% sales tax, the venue opened on April 17, 1982. The arena features a horseshoe-shaped seating bowl with 8,000 seats.

The Ford Wyoming Center hosts a variety of different events each year, including concerts, sporting events, family shows, trade shows, competitions, religious services, bull riding competitions, commencement ceremonies, lectures, and political rallies among other corporate and community events. The arena is host to the Wyoming High School Basketball, Volleyball, and Wrestling Tournaments, the Wyoming High School Art Symposium, Wyoming High School Marching Band Competition and Wyoming High School Spirit and Cheer Competition. The venue has been home of the College National Finals Rodeo each June since 2001.

The Ford Wyoming Center is owned by the City of Casper, Wyoming and is proudly managed by OVG, a division of Oak View Group.

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• When gates open, welcome our fans with a great smile and helpful attitude
• Scan event tickets ensuring that the proper ticket is being used to gain entry
• Assist fans in locating their ticketed seats
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests in ADA accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow of large crowds
• Check identification of guests to verify age requirements for purchase of alcohol.
• Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people.
• Ability to stand for long periods of time.
• You must be able to maintain a POSITIVE attitude while handling difficult situations.
• Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.