Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Within our fast-growing OVG Hospitality business, the Traveling Support Team Lead is an experienced operator at the direction of the Corporate and Regional Leadership team, assisting with onboarding new F&B accounts within the company standards of culinary safety, presentation, and culture.

The Team Lead will be required to travel to a new OVG account and onboard the account with existing staff with executive guidance to set our clients up for success with venue openings. This newly created role is the liaison between corporate leadership and responsible for sharing and training on the overall strategy, management, promotion, and operation of identified functions at our venues, which includes Catering/Concessions/Premium Services, with the goal of delivering world-class service at our venues.

This position will report directly to, and be managed by, the Vice President of Business Startup with matrix reporting relationships to the Business Startup Team and venue you are supporting.  

This role will pay an hourly wage of $35.00 and $10/hour per diem for Food.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until dec 30, 2024

Overview

• The position will provide direct support to venue teams, ensuring achievement in all key areas of OVG Hospitality business.  Acting as a multi-site hospitality support , you will be required to adopt a hands-on approach, fully embedding day-to-day operations by working on key services and events.

Financial: 

• Identify areas of concern and key performance indicators which require improvement. Assist the venue team in formulating action plans and monitor accordingly.
• Investigation of shortfalls or overspends against target, and development of agreed measures to rectify variations, so that overall budgetary targets met.
• Assist with implementing OVG’s ordering systems, POS and mobile app, in order to support improve customer journey.
• Support Sales through service activity and training including devising and coordinating group upselling opportunities, brand supported initiatives and team engagement opportunities.

Customer Satisfaction: 

• Contributes to the development and management of OVG Hospitality Customer Service policies and practices, to ensure that OVGH is a leader in the sports and entertainment industries in customer service, and to ensure full contribution from customer service operation to the achievement of business objectives and targets.

People:

• Support Hospitality associated training coordination; use the training guides to ensure adherence to core training requirements.
• Provide mentoring support to Hospitality leaders as appropriate, offering business performance improvement guidance and acting as a central point of knowledge and expertise.
• Liaise with venues regarding their support requirements and fill operational gaps, charging out administration as required.
• Provide pro-active hands-on management coverage in venues as required and as the business needs demand.
• Provide hands-on event support and leadership as required.

Operational Excellence: 

• Drive and launch consistent execution of OVG standards through quality control, process and procedures.
• Take on monthly venue working days, scheduled with the VP of Business Startup, to provide on-site regular support. Appropriate contact reporting to VP of Business Startup
• Examine and quality check all retail areas, point of sale, presentation, and customer journey, provide appropriate coaching, guidance and direction as required.
• With the Business Startup team develop OVGH’s cross-venue policies and Hospitality practices, supporting the realization of OVGH’s business targets, objectives, and sustainable growth.
• Support and promote a culture of innovation and change; energize colleagues and build aspirations and morale, creating cohesive and successful teams.
• Drive Hospitality Operational Excellence: right first time, high productivity, high efficiency, high effectiveness, minimize waste, maximize added value.
• Implement, promote, and monitor group sustainability.
• In all the above, promote equality of individual opportunity and access, both within OVG operations, and in its offer to the public.

Other Responsibilities

• Dress in accordance with company policy and as appropriate for the job role, wearing protective clothing where issued and as instructed.
• At all times, act as an ambassador for the venues and OVG.

Work location: You will be required to travel to, and work at other OVG venues as directed by the business needs. All approved travel expenses will be paid for, including transportation and accommodations.

This Job Description is not an exhaustive description of your duties.  You will be required to adopt a flexible approach to your role and responsibilities.  In particular, from time to time, you may be required to undertake such alternative or additional duties as may be appropriate with your skills, experience and capabilities.

Qualifications

• Associte's degree from an accredited college/university with major course work in Culinary Arts, Food Service Operations, or related field required
• 4+ years progressive and responsible experience working in managed facility and or related hospitality industry experience.
• Conceptual thinker who can move from strategy to tactical implementation seamlessly.
• Strong skills in dealing with internal and external customers
• Ability to lead a team through continuous change
• Excellent spoken and written communication skills and comfortable interacting with all levels of the organization
• Outstanding problem-solving and analytical skills
• Ability to deal with ambiguity and quickly changing priorities

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.