Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Under supervision of Director of Ticketing & Box Office Manager, responsible for ticket sales and customer service for all ticketed events at Total Mortgage Arena

This role will pay an hourly rate of $15.69

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until October 31, 2024

Total Mortgage Arena is a sports and entertainment venue managed by Oak View Group Facilities and is located in the heart of Bridgeport, CT. The arena is home to the Bridgeport Islanders (AHL affiliate of the New York Islanders), The arena plays host to various concerts, comedy shows, expos, and family shows.

We are seeking individuals who are looking to uphold our organizations pride in customer service and maintaining his/her professional demeanor in any situation. The primary responsibility of this position is to provide guests with a positive initial impression of the Total Mortgage Arena.

• Accurately operate the Ticketmaster computer ticketing system to sell tickets to any events held at the Total Mortgage Arena
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,etc.)
• Know and understand seating charts and configurations of Total Mortgage Arena
• Perform transactionsfor all events on the ticketing system with efficiency and accuracy
• Provide all guests with a positive first impression of the Total Mortgage Arena by offering superior, individualized customer service
• Answering incoming calls to the Box Office line and provide information regarding any and all upcoming events
• Maintain the policies of the Box Office with regard to customer service and other ticketing issues
• Perform other duties as assigned

• 1 - 2 years retail and/or customer service experience
• Must be able to work nights and weekends
• High School or general education degree
• Excellent customer service skills, an outgoing personality and a professional demeanor
• The aptitude and ability to work in a fast-paced environment
• Excellent organizational skills and basic computer skills
• Ability to speak clearly and politely on phone
• Prior Ticketmaster, Archtics and/or Box Office experience a plus
• Must be able to work flexible hours and must live locally
• Ability to work calmly in a fast paced environment
  Strong verbal communication skills in the English language (Spanish is a plus)
  
  

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.