Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

This position is responsible for ensuring the safety of all guests at the XL Center and Pratt & Whitney Stadium.

This role will pay $25.07/hour 

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

The XL Center is Connecticut’s premier destination for sports & entertainment.
The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses.

The XL Center is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.

The XL Center entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others.

The XL Center will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

• Arrives for scheduled shift on-time, tucked shirt, neatly groomed, in a clean, pressed, well-maintained complete uniform
• Verifies credentials to ensure control of access into restricted areas
• Answers guest questions in a knowledgeable and helpful manner
• Responds immediately and professionally to guest disturbances/incidents
• Secures both ticketed areas and non-ticketed areas of the facility
• Screens guests as they enter the facility in accordance with the established standards
• Accurately and thoroughly completes all pertinent reports and documentation
• Effectively diffuse potentially volatile situations
• Works cooperatively with all staff and emergency professionals
• Interacts in a polite and professional manner, and maintains a positive and helpful demeanor with everyone
• Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
• Performs other duties as required to the satisfaction of Supervisors and Management

• Valid CT Guard Card, required
• Prior Customer Service Experience, preferred
• Excellent communication skills required with thorough understanding of written and spoken English, required
• Knowledge and skill in radio communication, preferred
• Ability to stay focused and maintain a high level of awareness of all happenings in/around the assigned location
• Ability to listen effectively, take and execute directions, as given
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Possession of, or ability to obtain, a current CPR and Crowd Management certificate, preferred
• Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
• Ability to stand for at least 4-8 hours per shift
• Ability to work independently and in a team environment
• Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
• Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
• Ability to remain calm and focused in fast-paced environment and stressful situations
• Ability to work in adverse weather conditions, as needed

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.