Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and he management of all aspects of customer service related to internal and external customers.

This role will pay a salary of $50,000 to $60,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until September 30, 2024

• Build assigned events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee financial reconciliation in regard to assigned events
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
• Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting
• Update and relay all box-office related event information to each department and client for assigned events
• Investigate and resolve ticket-related issues
• Work with sales reports/ticket revenue updates
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process/fill approved charity ticket requests; document all complimentary tickets issued
• Track attendance for assigned events, including pre-sales, walk-ups, promotions, discounts, etc.
• Manages all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives
• Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention center
• Develop and implement comprehensive ticket sales programs
• Provide leadership to Box Office personnel
• Assist in hiring and scheduling of Part Time Box Office staff
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Comprehend and make inferences from written sales materials
• Exercise confidentiality and integrity upon handling customer personal/financial information
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles
• Perform additional duties as directed

• Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
• Minimum 3-5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Knowledge of federal, state, and local regulations
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Familiarity with Ticketmaster ticketing software
• Knowledge of terminology used in box office/sales settings
• Communicate clearly and concisely, both orally and in writing
• Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.